Perceptual difference of dependence and its impact on conflict in marketing channels in China : An empirical study with two-sided data

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

34 Scopus Citations
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Author(s)

  • Nan Zhou
  • Guijun Zhuang
  • Leslie Sai-chung Yip

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)309-321
Journal / PublicationIndustrial Marketing Management
Volume36
Issue number3
Publication statusPublished - Apr 2007

Abstract

Although many firms have adopted the relational exchange or relationship marketing philosophy for developing long-term inter-firm relationships in marketing channels, the issues pertaining to channel conflict still deserve further investigation. The purpose of this paper is to examine the possible impact of perceptual difference of dependence between members in channel dyads on perceived channel conflict. By analyzing paired data collected from both sides of supplier-retailer dyads in China, we test two hypotheses about perceptual difference of dependence and its impact on conflict. We found that there was considerable perceptual difference of dependence between both sides of the dyads, and that the perceptual difference of dependence asymmetry between the two was positively associated with channel conflict perceived by the supplier side. Both researchers and practitioners should be aware of such differences when confronted with channel conflict issues, especially in international channel settings. © 2005 Elsevier Inc. All rights reserved.

Research Area(s)

  • China, Conflict, Dependence, Marketing channel, Perceptual difference

Citation Format(s)