Overlooking interpersonal hurt: A global processing style influences forgiveness in work relationships

Interpersonal offences occur routinely in the workplace and are often not forgiven. Unforgiveness has negative consequences, including reduced mental and physical well-being. Therefore, it is necessary to increase our understanding on how interpersonal forgiveness is achieved. We propose that forgiveness can be influenced by generalized modes of information processing (broad vs. narrow processing), temporarily activated by earlier tasks. A prior task activating a broad (vs. narrow) focus of attention would facilitate willingness to forgive. Supporting this, in three experiments, a broad mental perspective evoked in a prior unrelated task increased willingness to forgive offences by colleagues. This occurs by making the offense appear less severe. We discuss implications for theorizing on interpersonal forgiveness and for organizations. © 2014 Taylor & Francis