Order Matters: Rating Service Professionals Reduces Tipping Amount

Jinjie Chen; Alison Jing Xu; Maria A. Rodas; Xuefeng Liu

Order Matters: Rating Service Professionals Reduces Tipping Amount

Jinjie Chen^*, Alison Jing Xu, Maria A. Rodas, Xuefeng Liu

^*Corresponding author for this work

Department of Marketing

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Original language	English
Title of host publication	2022 AMA Summer Academic Conference - Light in the Darkness
Subtitle of host publication	Marketing’s Role in Driving Positive Change: PROCEEDINGS
Editors	Andrea Godfrey Flynn, Ravi Prakash Mehta, Cinthia Satornino
Publisher	American Marketing Association
Pages	437-441
ISBN (Print)	978-0-87757-014-1
Publication status	Published - Aug 2022
Event	2022 AMA (American Marketing Association) Summer Academic Conference: Light in the Darkness: Marketing’s Role in Driving Positive Change - Virtual (9 August) & Sheraton Grand Chicago (12-14 August), Chicago, United States Duration: 9 Aug 2022 → 14 Aug 2022 https://www.ama.org/events/academic/2022-ama-summer-academic-conference/

Publication series

Name	AMA Proceedings
Volume	33

Conference

Conference	2022 AMA (American Marketing Association) Summer Academic Conference
Abbreviated title	2022 AMA Summer Academic Conference
Place	United States
City	Chicago
Period	9/08/22 → 14/08/22
Internet address	https://www.ama.org/events/academic/2022-ama-summer-academic-conference/

Research Keywords

tipping
rating
motivated reasoning
categorization
sequential decision making

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Cite this

Chen, Jinjie ; Xu, Alison Jing ; Rodas, Maria A. et al. / Order Matters : Rating Service Professionals Reduces Tipping Amount. 2022 AMA Summer Academic Conference - Light in the Darkness: Marketing’s Role in Driving Positive Change: PROCEEDINGS. editor / Andrea Godfrey Flynn ; Ravi Prakash Mehta ; Cinthia Satornino. American Marketing Association, 2022. pp. 437-441 (AMA Proceedings).

@inproceedings{96ff8862db2341fd910b2cf6025feac1,

title = "Order Matters: Rating Service Professionals Reduces Tipping Amount",

keywords = "tipping, rating, motivated reasoning, categorization, sequential decision making",

author = "Jinjie Chen and Xu, {Alison Jing} and Rodas, {Maria A.} and Xuefeng Liu",

year = "2022",

month = aug,

language = "English",

isbn = "978-0-87757-014-1",

series = "AMA Proceedings",

publisher = "American Marketing Association",

pages = "437--441",

editor = "Flynn, {Andrea Godfrey} and Mehta, {Ravi Prakash} and Cinthia Satornino",

booktitle = "2022 AMA Summer Academic Conference - Light in the Darkness",

note = "2022 AMA (American Marketing Association) Summer Academic Conference : Light in the Darkness: Marketing{\textquoteright}s Role in Driving Positive Change, 2022 AMA Summer Academic Conference ; Conference date: 09-08-2022 Through 14-08-2022",

url = "https://www.ama.org/events/academic/2022-ama-summer-academic-conference/",

}

Chen, J, Xu, AJ, Rodas, MA & Liu, X 2022, Order Matters: Rating Service Professionals Reduces Tipping Amount. in AG Flynn, RP Mehta & C Satornino (eds), 2022 AMA Summer Academic Conference - Light in the Darkness: Marketing’s Role in Driving Positive Change: PROCEEDINGS. AMA Proceedings, vol. 33, American Marketing Association, pp. 437-441, 2022 AMA (American Marketing Association) Summer Academic Conference, Chicago, Illinois, United States, 9/08/22.

Order Matters: Rating Service Professionals Reduces Tipping Amount. / Chen, Jinjie; Xu, Alison Jing; Rodas, Maria A. et al.
2022 AMA Summer Academic Conference - Light in the Darkness: Marketing’s Role in Driving Positive Change: PROCEEDINGS. ed. / Andrea Godfrey Flynn; Ravi Prakash Mehta; Cinthia Satornino. American Marketing Association, 2022. p. 437-441 (AMA Proceedings; Vol. 33).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - Order Matters

T2 - 2022 AMA (American Marketing Association) Summer Academic Conference

AU - Chen, Jinjie

AU - Xu, Alison Jing

AU - Rodas, Maria A.

AU - Liu, Xuefeng

PY - 2022/8

Y1 - 2022/8

KW - tipping

KW - rating

KW - motivated reasoning

KW - categorization

KW - sequential decision making

M3 - RGC 32 - Refereed conference paper (with host publication)

SN - 978-0-87757-014-1

T3 - AMA Proceedings

SP - 437

EP - 441

BT - 2022 AMA Summer Academic Conference - Light in the Darkness

A2 - Flynn, Andrea Godfrey

A2 - Mehta, Ravi Prakash

A2 - Satornino, Cinthia

PB - American Marketing Association

Y2 - 9 August 2022 through 14 August 2022

ER -