Order Matters: Rating Service Professionals Reduces Tipping Amount

Jinjie Chen; Alison Jing Xu; Maria A. Rodas; Xuefeng Liu

Order Matters : Rating Service Professionals Reduces Tipping Amount

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Overview

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Author(s)

Jinjie Chen
Alison Jing Xu
Maria A. Rodas
Xuefeng Liu

Related Research Unit(s)

Department of Marketing

Detail(s)

Original language	English
Title of host publication	2022 AMA Summer Academic Conference - Light in the Darkness
Subtitle of host publication	Marketing’s Role in Driving Positive Change: PROCEEDINGS
Editors	Andrea Godfrey Flynn, Ravi Prakash Mehta, Cinthia Satornino
Publisher	American Marketing Association
Pages	437-441
ISBN (print)	978-0-87757-014-1
Publication status	Published - Aug 2022

Publication series

Name	AMA Proceedings
Volume	33

Conference

Title	2022 AMA (American Marketing Association) Summer Academic Conference
Location	Virtual (9 August) & Sheraton Grand Chicago (12-14 August)
Place	United States
City	Chicago
Period	9 - 14 August 2022

Link(s)

	Check@CityULib
Permanent Link	https://scholars.cityu.edu.hk/en/publications/publication(96ff8862-db23-41fd-910b-2cf6025feac1).html

Research Area(s)

tipping, rating, motivated reasoning, categorization, sequential decision making

Citation Format(s)

[ RIS ] [ BibTeX ]

Order Matters: Rating Service Professionals Reduces Tipping Amount. / Chen, Jinjie; Xu, Alison Jing; Rodas, Maria A. et al.
2022 AMA Summer Academic Conference - Light in the Darkness: Marketing’s Role in Driving Positive Change: PROCEEDINGS. ed. / Andrea Godfrey Flynn; Ravi Prakash Mehta; Cinthia Satornino. American Marketing Association, 2022. p. 437-441 (AMA Proceedings; Vol. 33).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Chen, J, Xu, AJ, Rodas, MA & Liu, X 2022, Order Matters: Rating Service Professionals Reduces Tipping Amount. in AG Flynn, RP Mehta & C Satornino (eds), 2022 AMA Summer Academic Conference - Light in the Darkness: Marketing’s Role in Driving Positive Change: PROCEEDINGS. AMA Proceedings, vol. 33, American Marketing Association, pp. 437-441, 2022 AMA (American Marketing Association) Summer Academic Conference, Chicago, Illinois, United States, 9/08/22.

Chen, J., Xu, A. J., Rodas, M. A., & Liu, X. (2022). Order Matters: Rating Service Professionals Reduces Tipping Amount. In A. G. Flynn, R. P. Mehta, & C. Satornino (Eds.), 2022 AMA Summer Academic Conference - Light in the Darkness: Marketing’s Role in Driving Positive Change: PROCEEDINGS (pp. 437-441). (AMA Proceedings; Vol. 33). American Marketing Association.

Chen J, Xu AJ, Rodas MA, Liu X. Order Matters: Rating Service Professionals Reduces Tipping Amount. In Flynn AG, Mehta RP, Satornino C, editors, 2022 AMA Summer Academic Conference - Light in the Darkness: Marketing’s Role in Driving Positive Change: PROCEEDINGS. American Marketing Association. 2022. p. 437-441. (AMA Proceedings).

Chen, Jinjie ; Xu, Alison Jing ; Rodas, Maria A. et al. / Order Matters : Rating Service Professionals Reduces Tipping Amount. 2022 AMA Summer Academic Conference - Light in the Darkness: Marketing’s Role in Driving Positive Change: PROCEEDINGS. editor / Andrea Godfrey Flynn ; Ravi Prakash Mehta ; Cinthia Satornino. American Marketing Association, 2022. pp. 437-441 (AMA Proceedings).