Optimizing product design using the Kano model and QFD

X. Lai; M. Xie; K. C. Tan

doi:10.1109/IEMC.2004.1408859

Optimizing product design using the Kano model and QFD

X. Lai
, M. Xie
, K. C. Tan

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

51 Citations (Scopus)

Abstract

In this paper, an approach combining the Kano Model and Quality Function deployment (QFD) is proposed to meet customer requirements in product design. The Kano model provides an effective way to categorizing customer requirements and helps understand the nature of these requirements. The Kano model categories the customer satisfaction into three fields, namely, "must be", "attractive" and "exciting". QFD is a customer-focused product design method. It can transfer customer requirements to products' engineering characteristics. By combining the two methods, we can provide a new way to optimize the product design. The proposed methods can be useful to both practitioners and researchers. © 2004 IEEE.

Original language	English
Title of host publication	2004 IEEE International Engineering Management Conference
Publisher	IEEE
Pages	1085-1089
Volume	3
ISBN (Print)	0-7803-8519-5
DOIs	https://doi.org/10.1109/IEMC.2004.1408859
Publication status	Published - Oct 2004
Externally published	Yes
Event	2004 IEEE International Engineering Management Conference (IEMC 2004) - , Singapore Duration: 18 Oct 2004 → 21 Oct 2004

Conference

Conference	2004 IEEE International Engineering Management Conference (IEMC 2004)
Place	Singapore
Period	18/10/04 → 21/10/04

Research Keywords

Kano model
Optimization
QFD

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10.1109/IEMC.2004.1408859

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title = "Optimizing product design using the Kano model and QFD",

abstract = "In this paper, an approach combining the Kano Model and Quality Function deployment (QFD) is proposed to meet customer requirements in product design. The Kano model provides an effective way to categorizing customer requirements and helps understand the nature of these requirements. The Kano model categories the customer satisfaction into three fields, namely, {"}must be{"}, {"}attractive{"} and {"}exciting{"}. QFD is a customer-focused product design method. It can transfer customer requirements to products' engineering characteristics. By combining the two methods, we can provide a new way to optimize the product design. The proposed methods can be useful to both practitioners and researchers. {\textcopyright} 2004 IEEE.",

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publisher = "IEEE",

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AU - Lai, X.

AU - Xie, M.

AU - Tan, K. C.

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N2 - In this paper, an approach combining the Kano Model and Quality Function deployment (QFD) is proposed to meet customer requirements in product design. The Kano model provides an effective way to categorizing customer requirements and helps understand the nature of these requirements. The Kano model categories the customer satisfaction into three fields, namely, "must be", "attractive" and "exciting". QFD is a customer-focused product design method. It can transfer customer requirements to products' engineering characteristics. By combining the two methods, we can provide a new way to optimize the product design. The proposed methods can be useful to both practitioners and researchers. © 2004 IEEE.

AB - In this paper, an approach combining the Kano Model and Quality Function deployment (QFD) is proposed to meet customer requirements in product design. The Kano model provides an effective way to categorizing customer requirements and helps understand the nature of these requirements. The Kano model categories the customer satisfaction into three fields, namely, "must be", "attractive" and "exciting". QFD is a customer-focused product design method. It can transfer customer requirements to products' engineering characteristics. By combining the two methods, we can provide a new way to optimize the product design. The proposed methods can be useful to both practitioners and researchers. © 2004 IEEE.

KW - Kano model

KW - Optimization

KW - QFD

UR - https://www.scopus.com/pages/publications/17644395343

UR - https://www.scopus.com/record/pubmetrics.uri?eid=2-s2.0-17644395343&origin=recordpage

U2 - 10.1109/IEMC.2004.1408859

DO - 10.1109/IEMC.2004.1408859

M3 - RGC 32 - Refereed conference paper (with host publication)

SN - 0-7803-8519-5

VL - 3

SP - 1085

EP - 1089

BT - 2004 IEEE International Engineering Management Conference

PB - IEEE

T2 - 2004 IEEE International Engineering Management Conference (IEMC 2004)

Y2 - 18 October 2004 through 21 October 2004

ER -

Optimizing product design using the Kano model and QFD

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Research Keywords

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