Online service quality dimensions and their relationships with satisfaction : A content analysis of customer reviews of securities brokerage services

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

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Social Sciences

100
Service Industries Social Sciences
100
Content Analysis Social Sciences
100
Quality Social Sciences
100
Customers Social Sciences
100
Security Social Sciences
100
Satisfaction Social Sciences
100
Online Service Social Sciences
100
Brokerage Social Sciences
20
Research Social Sciences
20
Information Systems Social Sciences
20
Information Systems... Social Sciences
20
Understanding Social Sciences
20
Contribution Social Sciences
20
Authors Social Sciences
20
Conceptual Framewor... Social Sciences
20
Quality of Service Social Sciences
20
Marketing of Servic... Social Sciences

Computer Science

100
Relationships Computer Science
100
Content Analysis Computer Science
100
Service Computer Science
100
Quality Dimension Computer Science
100
Online Service Computer Science
100
Customer Review Computer Science
50
Customer Satisfacti... Computer Science
50
Service Quality Computer Science
25
Information System Computer Science
25
Management Informat... Computer Science
25
Quality of Service Computer Science
25
Online Customer Computer Science

Keyphrases

100
Service Quality Dim... Keyphrases
100
Customer Reviews Keyphrases
100
Online Service Qual... Keyphrases
100
Brokerage System Keyphrases
33
Customer Satisfacti... Keyphrases
33
Quality Satisfactio... Keyphrases
33
Quality of Service Keyphrases
33
Information Systems... Keyphrases
33
Online Customer Sat... Keyphrases
33
Managerial Implicat... Keyphrases
33
Service Users Keyphrases
33
Service Information Keyphrases
33
Traditional Service... Keyphrases
33
Online Security Keyphrases
33
Primary Care Servic... Keyphrases
33
Services Marketing Keyphrases
33
Information Systems... Keyphrases

INIS

100
dimensions INIS
100
content analysis INIS
100
reviews INIS
100
security INIS
66
information systems INIS
33
levels INIS
33
management INIS
33
exceptions INIS
33
marketing INIS

Economics, Econometrics and Finance

100
Security Economics, Econometrics a...
100
Customers Economics, Econometrics a...
100
Brokerage Economics, Econometrics a...
100
Digital Goods Economics, Econometrics a...
25
Information Economics, Econometrics a...
25
Management Informat... Economics, Econometrics a...
Research OutputsResearch Output authored by Online service quality dimensions and their relationships with satisfaction is tagged with the concept