Neuroticism and emotional labor : The mediating role of job feedback

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

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Author(s)

  • Jian An ZHONG
  • Zhongliang CAO
  • Yuanyuan HUO
  • Ziguang CHEN
  • Wing LAM
  • And 1 others
  • Ming ZHANG

Related Research Unit(s)

Detail(s)

Original languageEnglish
Journal / PublicationSocial Behavior and Personality
Publication statusPublished - 2011

Abstract

The present study aims at investigating the effects of personality traits on employees’ preference of emotional labor strategies. Data from a sample of 167 front line nurses was used to explore the relationship between neuroticism and deep acting, as well as the mediating role of feedback in this relationship. Results show that Neuroticism was associated with less job feedback, more surface acting, and less deep acting; while feedback was positively related to deep acting. Additionally, feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are addressed.

Research Area(s)

  • Neuroticism, feedback, surface acting, deep acting

Citation Format(s)

Neuroticism and emotional labor: The mediating role of job feedback. / ZHONG, Jian An; CAO, Zhongliang; HUO, Yuanyuan et al.
In: Social Behavior and Personality, 2011.

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review