Measuring customer perceived online service quality : Scale development and managerial implications

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

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Social Sciences

100
Quality Social Sciences
100
Customers Social Sciences
100
Online Service Social Sciences
100
Scale Development Social Sciences
20
Service Industries Social Sciences
10
Banks Social Sciences
10
Theory Social Sciences
10
Information Systems Social Sciences
10
Content Analysis Social Sciences
10
Questionnaires Social Sciences
10
Testing Social Sciences
10
Security Social Sciences
10
Interviews Social Sciences
10
Purpose Social Sciences
10
Reliability Social Sciences
10
Conceptualization Social Sciences
10
Discussion Social Sciences
10
Conceptual Framewor... Social Sciences
10
Literature Reviews Social Sciences
10
Pretest Social Sciences
10
Confirmatory Factor... Social Sciences
10
Portfolio Managemen... Social Sciences

Computer Science

100
Online Service Computer Science
100
Quality Online Serv... Computer Science
100
Scale Development Computer Science
40
Quality Dimension Computer Science
40
quality model Computer Science
20
Information System Computer Science
20
Content Analysis Computer Science
20
Survey Computer Science
20
Service Computer Science
20
Quality Attribute Computer Science
20
Questionnaire Surve... Computer Science
20
Portfolio Managemen... Computer Science
20
Service Quality Computer Science
20
Conceptualisation Computer Science
20
Customer Review Computer Science
20
Online Banking Computer Science

Keyphrases

100
Managerial Implicat... Keyphrases
100
Online Service Qual... Keyphrases
100
Scale Development Keyphrases
100
Service Quality Sca... Keyphrases
25
Quality of Service Keyphrases
25
Service Quality Dim... Keyphrases
25
Information Systems... Keyphrases
12
Personal Interview Keyphrases
12
Confirmatory Factor... Keyphrases
12
Quality-oriented Keyphrases
12
Customer Services Q... Keyphrases
12
Customer Reviews Keyphrases
12
Web-based Survey Keyphrases
12
Survey Questionnair... Keyphrases
12
System Product Keyphrases
12
Product Portfolio M... Keyphrases
12
Service Quality Att... Keyphrases
12
Product Portfolio Keyphrases
12
Ethnographic Conten... Keyphrases
12
Securities Portfoli... Keyphrases
12
Online Banking Serv... Keyphrases

INIS

100
dimensions INIS
100
surveys INIS
100
reviews INIS
50
management INIS
50
information systems INIS
50
content analysis INIS
50
reliability INIS
50
security INIS

Economics, Econometrics and Finance

100
Customers Economics, Econometrics a...
100
Digital Goods Economics, Econometrics a...
100
Scale Development Economics, Econometrics a...
25
Product Line Economics, Econometrics a...
12
Information Economics, Econometrics a...
12
Security Economics, Econometrics a...
12
Banking Economics, Econometrics a...
12
Portfolio Selection Economics, Econometrics a...
12
Customer Service Economics, Econometrics a...
12
Test Market Economics, Econometrics a...
Research OutputsResearch Output authored by Measuring customer perceived online service quality is tagged with the concept