Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling

Paulo GOES, Noyan Ilk, Wei Thoo YUE, Leon ZHAO

Research output: Conference Papers › RGC 32 - Refereed conference paper (without host publication) › peer-review

Original language	English
Publication status	Published - 11 Dec 2010
Event	20th Workshop on Information Technologies and Systems (WITS 2010) - St. Louis, MO, United States Duration: 11 Dec 2010 → 12 Dec 2010

Conference	20th Workshop on Information Technologies and Systems (WITS 2010)
Country/Territory	United States
City	St. Louis, MO
Period	11/12/10 → 12/12/10

Other Access Options

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title = "Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling",

author = "Paulo GOES and Noyan Ilk and YUE, {Wei Thoo} and Leon ZHAO",

year = "2010",

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language = "English",

note = "20th Workshop on Information Technologies and Systems (WITS 2010) ; Conference date: 11-12-2010 Through 12-12-2010",

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Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling. / GOES, Paulo; Ilk, Noyan; YUE, Wei Thoo et al.
2010. Paper presented at 20th Workshop on Information Technologies and Systems (WITS 2010), St. Louis, MO, United States.

Research output: Conference Papers › RGC 32 - Refereed conference paper (without host publication) › peer-review

TY - CONF

T1 - Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling

AU - GOES, Paulo

AU - Ilk, Noyan

AU - YUE, Wei Thoo

AU - ZHAO, Leon

PY - 2010/12/11

Y1 - 2010/12/11

M3 - RGC 32 - Refereed conference paper (without host publication)

T2 - 20th Workshop on Information Technologies and Systems (WITS 2010)

Y2 - 11 December 2010 through 12 December 2010

ER -