Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling

Paulo GOES, Noyan Ilk, Wei Thoo YUE, Leon ZHAO

Research output: Conference PapersRGC 32 - Refereed conference paper (without host publication)peer-review

Original languageEnglish
Publication statusPublished - 11 Dec 2010
Event20th Workshop on Information Technologies and Systems (WITS 2010) - St. Louis, MO, United States
Duration: 11 Dec 201012 Dec 2010

Conference

Conference20th Workshop on Information Technologies and Systems (WITS 2010)
Country/TerritoryUnited States
CitySt. Louis, MO
Period11/12/1012/12/10

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