TY - GEN
T1 - Knowledge sharing initiatives in a Chinese professional services firm
AU - Davison, Robert M.
AU - Ou, Carol X.J.
PY - 2010
Y1 - 2010
N2 - Knowledge management has received increasing attention from both academics and practitioners in the past few years. However, much of what we know is limited to larger organisations in developed economies. In this study, we describe and analyse the impact of an knowledge sharing project in a medium sized Chinese professional services firm. Employing Canonical Action Research, we describe how we diagnosed the organisational situation, planned theory-driven changes, implemented a new knowledge sharing platform and then evaluated the outcomes of the implementation. Key findings relate to the importance of guanxi (relationships) between employees and the role of instant messaging technology. The theoretical and practical implications of these findings for knowledge management in the Chinese context are discussed. Recommendations for future research and additional technology applications are identified.
AB - Knowledge management has received increasing attention from both academics and practitioners in the past few years. However, much of what we know is limited to larger organisations in developed economies. In this study, we describe and analyse the impact of an knowledge sharing project in a medium sized Chinese professional services firm. Employing Canonical Action Research, we describe how we diagnosed the organisational situation, planned theory-driven changes, implemented a new knowledge sharing platform and then evaluated the outcomes of the implementation. Key findings relate to the importance of guanxi (relationships) between employees and the role of instant messaging technology. The theoretical and practical implications of these findings for knowledge management in the Chinese context are discussed. Recommendations for future research and additional technology applications are identified.
KW - China
KW - Guanxi
KW - In-group sharing
KW - Instant messenger
KW - Knowledge management
UR - http://www.scopus.com/inward/record.url?scp=84870404446&partnerID=8YFLogxK
UR - https://www.scopus.com/record/pubmetrics.uri?eid=2-s2.0-84870404446&origin=recordpage
M3 - RGC 32 - Refereed conference paper (with host publication)
SN - 9781617389528
VL - 2
SP - 1162
EP - 1170
BT - 16th Americas Conference on Information Systems 2010, AMCIS 2010
T2 - 16th Americas Conference on Information Systems (AMCIS 2010)
Y2 - 12 August 2010 through 15 August 2010
ER -