Knowledge management systems success : A contingency perspective

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

61 Scopus Citations
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Author(s)

  • Mohamed Khalifa
  • Angela Yu Yan
  • Kathy Shen Ning

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)119-132
Journal / PublicationJournal of Knowledge Management
Volume12
Issue number1
Publication statusPublished - 2008

Abstract

Purpose - This paper aims at clarifying important contingencies for the success of knowledge management systems (KMS). More specifically, a model is developed based on the IS success model, the resource-based view and the knowledge-based view to explain both direct and indirect effects of KMS on organizational performance. Design/methodology/approach - To test the proposed model, a survey study was conducted involving over 100 organizations that implemented various functions of KMS. The data were analyzed using structural equation modelling for the simultaneous testing of the measurement and structural models. Findings - The empirical results provided strong support for the proposed research model. KMS usage was found to have both direct and indirect effects on organizational performance. In particular, organizational agility and innovativeness were confirmed as important mediators of KMS effects. Research limitations/implications - The findings of this research highlight the necessity of adopting a contingency theory for studying the effects of KMS on organizational performance and demonstrate the important role of some of these contingencies. Practical implications - Practically, the empirical results shed light on the significance and relative importance of specific KMS applications. i.e. enterprise portals, supply chain management, customer relationship management, and competitive intelligence. Originality/value - This research fills an important theoretical gap in KM research and provides valuable insights for practitioners.

Research Area(s)

  • Knowledge management systems, Organizational performance

Citation Format(s)

Knowledge management systems success : A contingency perspective. / Khalifa, Mohamed; Yan, Angela Yu; Ning, Kathy Shen.

In: Journal of Knowledge Management, Vol. 12, No. 1, 2008, p. 119-132.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review