Abstract
In the knowledge based society, organizations often encounter problems as they seek to manage knowledge. Consequently, they try to identify the causes of these problems and find solutions. In this article, we develop a knowledge management problems-causes-solutions framework that encompasses: problems associated with knowledge creation, storage/retrieval, transfer and application; causes, including organizational, human-related and technical dimensions; and both IT and non-IT solutions. Survey data from 143 junior knowledge workers is analyzed in a preliminary verification of the framework. The importance of the framework and its implications for knowledge management research and practice are discussed.
| Original language | English |
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| Title of host publication | PACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises |
| Publication status | Published - 2007 |
| Event | 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007) - Langham Hotel, Auckland, New Zealand Duration: 4 Jul 2007 → 6 Jul 2007 http://www.pacis2007.com/ |
Conference
| Conference | 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007) |
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| Place | New Zealand |
| City | Auckland |
| Period | 4/07/07 → 6/07/07 |
| Internet address |
Research Keywords
- Information Technology (IT)
- Junior Knowledge Workers
- Knowledge management (KM)
- Knowledge management systems (KMS)
Publisher's Copyright Statement
- COPYRIGHT TERMS OF DEPOSITED POSTPRINT FILE: © The Author(s).