Key success factors of knowledge management systems for optimizing organizational performance: A PRISMA-based systematic literature review

Samsul Alam; Khaled Aminul Islam; Repon Miah; Sumaiya Afrin; Md. Ariful Islam; Md. Rakibul Hoque; Imran Mahmud

doi:10.1016/j.heliyon.2025.e44097

Key success factors of knowledge management systems for optimizing organizational performance: A PRISMA-based systematic literature review

Samsul Alam^*
, Khaled Aminul Islam
, Repon Miah
, Sumaiya Afrin
, Md. Ariful Islam
, Md. Rakibul Hoque
, Imran Mahmud

^*Corresponding author for this work

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

3 Citations (Scopus)

Abstract

The knowledge management systems (KMS) are crucial tools for enhancing organizational performance (OP). However, systematic investigations into their key success factors (KSFs) remain limited. This study aims at identifying KSFs of KMS that impact OP. The study conducts a systematic literature review (SLR) based on preferred reporting items for systematic reviews and meta-analyses (PRISMA), considering studies published over the past 35 years (1990–2024). A total of 57 relevant studies were analyzed, yielding 100 KSFs, grouped into five categories, and 60 mediating factors (MFs) that influence the relationship between KMS and OP. Based on these findings, a conceptual framework is developed, illustrating how KMS-KSFs impact OP through MFs, offering a blueprint for the successful implementation of KMS. The findings provide significant insights for both practitioners and researchers.
© 2025 The Authors.

Original language	English
Article number	e44097
Number of pages	36
Journal	Heliyon
Volume	11
Issue number	16
Online published	7 Nov 2025
DOIs	https://doi.org/10.1016/j.heliyon.2025.e44097
Publication status	Published - Nov 2025
Externally published	Yes

Funding

The study reports that financial support was provided by the University Grants Commission of Bangladesh as well as administrative support was provided by Begum Rokeya University, Rangpur.

Research Keywords

Conceptual framework
Key success factors
Knowledge management systems
KMS impact
Organizational performance
PRISMA
Systematic literature review

Publisher's Copyright Statement

This full text is made available under CC-BY 4.0. https://creativecommons.org/licenses/by/4.0/

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title = "Key success factors of knowledge management systems for optimizing organizational performance: A PRISMA-based systematic literature review",

abstract = "The knowledge management systems (KMS) are crucial tools for enhancing organizational performance (OP). However, systematic investigations into their key success factors (KSFs) remain limited. This study aims at identifying KSFs of KMS that impact OP. The study conducts a systematic literature review (SLR) based on preferred reporting items for systematic reviews and meta-analyses (PRISMA), considering studies published over the past 35 years (1990–2024). A total of 57 relevant studies were analyzed, yielding 100 KSFs, grouped into five categories, and 60 mediating factors (MFs) that influence the relationship between KMS and OP. Based on these findings, a conceptual framework is developed, illustrating how KMS-KSFs impact OP through MFs, offering a blueprint for the successful implementation of KMS. The findings provide significant insights for both practitioners and researchers. {\textcopyright} 2025 The Authors.",

keywords = "Conceptual framework, Key success factors, Knowledge management systems, KMS impact, Organizational performance, PRISMA, Systematic literature review",

author = "Samsul Alam and Islam, \{Khaled Aminul\} and Repon Miah and Sumaiya Afrin and Islam, \{Md. Ariful\} and Hoque, \{Md. Rakibul\} and Imran Mahmud",

year = "2025",

month = nov,

doi = "10.1016/j.heliyon.2025.e44097",

language = "English",

volume = "11",

journal = "Heliyon",

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publisher = "Elsevier B.V.",

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TY - JOUR

T1 - Key success factors of knowledge management systems for optimizing organizational performance

T2 - A PRISMA-based systematic literature review

AU - Alam, Samsul

AU - Islam, Khaled Aminul

AU - Miah, Repon

AU - Afrin, Sumaiya

AU - Islam, Md. Ariful

AU - Hoque, Md. Rakibul

AU - Mahmud, Imran

PY - 2025/11

Y1 - 2025/11

N2 - The knowledge management systems (KMS) are crucial tools for enhancing organizational performance (OP). However, systematic investigations into their key success factors (KSFs) remain limited. This study aims at identifying KSFs of KMS that impact OP. The study conducts a systematic literature review (SLR) based on preferred reporting items for systematic reviews and meta-analyses (PRISMA), considering studies published over the past 35 years (1990–2024). A total of 57 relevant studies were analyzed, yielding 100 KSFs, grouped into five categories, and 60 mediating factors (MFs) that influence the relationship between KMS and OP. Based on these findings, a conceptual framework is developed, illustrating how KMS-KSFs impact OP through MFs, offering a blueprint for the successful implementation of KMS. The findings provide significant insights for both practitioners and researchers. © 2025 The Authors.

AB - The knowledge management systems (KMS) are crucial tools for enhancing organizational performance (OP). However, systematic investigations into their key success factors (KSFs) remain limited. This study aims at identifying KSFs of KMS that impact OP. The study conducts a systematic literature review (SLR) based on preferred reporting items for systematic reviews and meta-analyses (PRISMA), considering studies published over the past 35 years (1990–2024). A total of 57 relevant studies were analyzed, yielding 100 KSFs, grouped into five categories, and 60 mediating factors (MFs) that influence the relationship between KMS and OP. Based on these findings, a conceptual framework is developed, illustrating how KMS-KSFs impact OP through MFs, offering a blueprint for the successful implementation of KMS. The findings provide significant insights for both practitioners and researchers. © 2025 The Authors.

KW - Conceptual framework

KW - Key success factors

KW - Knowledge management systems

KW - KMS impact

KW - Organizational performance

KW - PRISMA

KW - Systematic literature review

U2 - 10.1016/j.heliyon.2025.e44097

DO - 10.1016/j.heliyon.2025.e44097

M3 - RGC 21 - Publication in refereed journal

SN - 2405-8440

VL - 11

JO - Heliyon

JF - Heliyon

IS - 16

M1 - e44097

ER -

Key success factors of knowledge management systems for optimizing organizational performance: A PRISMA-based systematic literature review

Abstract

Funding

Research Keywords

Publisher's Copyright Statement

Access Output

Other Access Options

Permanent Link

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Cite this