IT outsourcing contracts : Practical issues for management

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

51 Scopus Citations
View graph of relations

Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)15-20
Journal / PublicationIndustrial Management and Data Systems
Volume96
Issue number1
Publication statusPublished - 1996

Abstract

Presents a practical and systematic overview of some key IT outsourcing contractual issues, exploring and high-lighting management implications where appropriate. Discusses issues such as service level, transfer of assets, staffing, pricing and payment, warranty and liability, dispute resolution mechanism, termination, intellectual property matters, and information security. Gives practical advice on pre-contractual negotiation and post-contractual management. By discussing these issues systematically from a management and practical perspective, contributes to bridging the gap between theory and practice and seeks to offer useful information to management considering IT outsourcing.