Investigating Key Components of the Facilities Management of Residential Care and Attention Homes

Purpose - The proportion of the population aged 65 and over is rapidly rising and is expected to reach 24.3 per cent by 2031, up from 12 per cent in 2006. As a result, the Hong Kong government is facing challenges in meeting the growing demand for residential care homes. To provide a clear picture for construction professionals engaged in the future design and operation of such homes, it is first necessary to understand the opinions of end-users in existing facilities. The paper aims to identify key facilities management (FM) components in three particular areas of residential care homes. Design/methodology/approach - In order to collect data from end-users, a questionnaire survey of 119 end-users (both elderly residents and staff) based on post-occupancy evaluation (POE) was used to evaluate the FM performance of the homes and establish the relationships between the comfort levels of FM components and the satisfaction of elderly residents. Findings - The findings in the questionnaire survey indicated that all 16 key FM components were significantly related to the satisfaction with the home, while space planning, temperature, ventilation, privacy, finishes, and staff were the factors predicting satisfaction with different areas. Practical implications - The paper makes a number of practical recommendations to government and construction professionals for improving the residential care environment, including a wide corridor with short distance and a low-speed air-conditioning machines in the common areas. In the bedroom, designers are recommended to install some partitions in terms of privacy and consider the microclimate carefully. In the bathroom, the use of lifting devices, louver doors, sufficient ventilation and a stable hot water supply are beneficial for the elderly's satisfaction. Originality/value - Post-occupancy evaluation is a commonly used tool to evaluate FM performance based on the end-user's perspective. The study innovatively investigates the impact of different FM components on elders' satisfaction degree by application of POE. © Emerald Group Publishing Limited.