Intervening Decision-Making in Using Alternative Dispute Resolutions: A Parsimonious Intervention Model

Chia Kuang Lee; Tak Wing Yiu; Sai On Cheung

doi:10.1007/978-3-030-80256-1_15

Intervening Decision-Making in Using Alternative Dispute Resolutions: A Parsimonious Intervention Model

Chia Kuang Lee, Tak Wing Yiu, Sai On Cheung

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 12 - Chapter in an edited book (Author) › peer-review

Abstract

Extending the concept of Technology Acceptance Model (TAM). This study develops a parsimonious alternative dispute resolution intervention model. Experts’ opinions suggested normative pressures (NP) and trust (TR) are influencing forces in shaping attitude. Intervention is most effective in two situations (i) when a dispute surfaces; and (ii) during claim negotiation but before the dispute crystalises. In addition, effective interventions for ADR use could include ADR campaigns and highlighting ADR values. Favourable normative pressures (NP) and trusts (TR) would therefore then lead to a favourable attitude (ATT) and increase the overall intention (INT) to use ADR through the interactions of perceived ease of use (PE) and relative advantage (PA) with attitude (ATT).

Original language	English
Title of host publication	Construction Dispute Research Expanded
Editors	Sai On Cheung
Publisher	Springer, Cham
Pages	369-398
ISBN (Electronic)	978-3-030-80256-1
ISBN (Print)	978-3-030-80255-4
DOIs	https://doi.org/10.1007/978-3-030-80256-1_15
Publication status	Published - 2022

Publication series

Name	Springer Tracts in Civil Engineering
ISSN (Print)	2366-259X
ISSN (Electronic)	2366-2603

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abstract = "Extending the concept of Technology Acceptance Model (TAM). This study develops a parsimonious alternative dispute resolution intervention model. Experts{\textquoteright} opinions suggested normative pressures (NP) and trust (TR) are influencing forces in shaping attitude. Intervention is most effective in two situations (i) when a dispute surfaces; and (ii) during claim negotiation but before the dispute crystalises. In addition, effective interventions for ADR use could include ADR campaigns and highlighting ADR values. Favourable normative pressures (NP) and trusts (TR) would therefore then lead to a favourable attitude (ATT) and increase the overall intention (INT) to use ADR through the interactions of perceived ease of use (PE) and relative advantage (PA) with attitude (ATT).",

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Intervening Decision-Making in Using Alternative Dispute Resolutions: A Parsimonious Intervention Model. / Lee, Chia Kuang; Yiu, Tak Wing; Cheung, Sai On.
Construction Dispute Research Expanded. ed. / Sai On Cheung. Springer, Cham, 2022. p. 369-398 (Springer Tracts in Civil Engineering).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 12 - Chapter in an edited book (Author) › peer-review

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T1 - Intervening Decision-Making in Using Alternative Dispute Resolutions

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N2 - Extending the concept of Technology Acceptance Model (TAM). This study develops a parsimonious alternative dispute resolution intervention model. Experts’ opinions suggested normative pressures (NP) and trust (TR) are influencing forces in shaping attitude. Intervention is most effective in two situations (i) when a dispute surfaces; and (ii) during claim negotiation but before the dispute crystalises. In addition, effective interventions for ADR use could include ADR campaigns and highlighting ADR values. Favourable normative pressures (NP) and trusts (TR) would therefore then lead to a favourable attitude (ATT) and increase the overall intention (INT) to use ADR through the interactions of perceived ease of use (PE) and relative advantage (PA) with attitude (ATT).

AB - Extending the concept of Technology Acceptance Model (TAM). This study develops a parsimonious alternative dispute resolution intervention model. Experts’ opinions suggested normative pressures (NP) and trust (TR) are influencing forces in shaping attitude. Intervention is most effective in two situations (i) when a dispute surfaces; and (ii) during claim negotiation but before the dispute crystalises. In addition, effective interventions for ADR use could include ADR campaigns and highlighting ADR values. Favourable normative pressures (NP) and trusts (TR) would therefore then lead to a favourable attitude (ATT) and increase the overall intention (INT) to use ADR through the interactions of perceived ease of use (PE) and relative advantage (PA) with attitude (ATT).

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Intervening Decision-Making in Using Alternative Dispute Resolutions: A Parsimonious Intervention Model

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