TY - GEN
T1 - Internet based construction PROJECT quality management system
AU - Ng, S. Thomas
AU - Skitmore, R. Martin
N1 - Publication details (e.g. title, author(s), publication statuses and dates) are captured on an “AS IS” and “AS AVAILABLE” basis at the time of record harvesting from the data source. Suggestions for further amendments or supplementary information can be sent to [email protected].
PY - 2005
Y1 - 2005
N2 - Quality management (QM) systems have been developed and used by many in the construction industry to ensure right things are done and things are done right the first time. However, current quality systems are designed to monitor and control the "production process" of a specific organization, with the QM data being revealed to the accreditation bodies during the auditing process only. As great deal of data is captured during the QM implementation, and much of this data is related to a construction project involving a multitude of stakeholders, there is a potential to convert the project-specific quality data (collected at an organizational level) into useful information for exploitation by other relevant project participants. The development of an Integrative Project-oriented QM (IPQM) system for construction would satisfy the stringent requirements of client satisfaction and continuous improvement as required by ISO9000:2000. In view of the fragmented nature of the construction industry, a tool that could facilitate easy communication of QM data between different participants is inevitable. The development of Internet technologies may open up new ways to ensure QM data is efficiently and securely transmitted. This paper provides a conceptual framework and prototype decision model for such an IPQM system.
AB - Quality management (QM) systems have been developed and used by many in the construction industry to ensure right things are done and things are done right the first time. However, current quality systems are designed to monitor and control the "production process" of a specific organization, with the QM data being revealed to the accreditation bodies during the auditing process only. As great deal of data is captured during the QM implementation, and much of this data is related to a construction project involving a multitude of stakeholders, there is a potential to convert the project-specific quality data (collected at an organizational level) into useful information for exploitation by other relevant project participants. The development of an Integrative Project-oriented QM (IPQM) system for construction would satisfy the stringent requirements of client satisfaction and continuous improvement as required by ISO9000:2000. In view of the fragmented nature of the construction industry, a tool that could facilitate easy communication of QM data between different participants is inevitable. The development of Internet technologies may open up new ways to ensure QM data is efficiently and securely transmitted. This paper provides a conceptual framework and prototype decision model for such an IPQM system.
KW - Construction industry
KW - Decision model
KW - Internet technologies
KW - Quality management
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M3 - RGC 32 - Refereed conference paper (with host publication)
SN - 0972956271
SN - 9780972956277
T3 - European and Mediterranean Conference on Information Systems, EMCIS 2005
BT - European and Mediterranean Conference on Information Systems, EMCIS 2005
T2 - 2nd European and Mediterranean Conference on Information Systems, EMCIS 2005
Y2 - 7 June 2005 through 8 June 2005
ER -