Intentional communication breakdowns in virtual communities of interest: A hindrance to end-user knowledge management

Christian Wagner; Fion Lee; Rachael Ip; Karen Cheung

Intentional communication breakdowns in virtual communities of interest: A hindrance to end-user knowledge management

Christian Wagner
, Fion Lee
, Rachael Ip
, Karen Cheung

Department of Information Systems

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Abstract

Virtual communities of interest offer their participants the opportunity to exchange knowledge and information as well as to engage in social exchange. Yet not all these exchanges are helpful to the community. In fact, some are intentionally manipulated by their originators to result in a communication breakdown. This study explores the existence of such communication breakdowns, their underlying pattern, and their effect on knowledge and information sharing, using transactional analysis.

Original language	English
Title of host publication	Information technology and organizations
Subtitle of host publication	trends, issues, challenges and solutions
Editors	Mehdi Khosrow-Pour
Publisher	Idea Group Publishing
Pages	666-669
ISBN (Print)	159140066X
Publication status	Published - May 2003
Event	2003 Information Resources Management Association International Conference - Philadelphia, United States Duration: 18 May 2003 → 21 May 2003 Conference number: 14th

Conference

Conference	2003 Information Resources Management Association International Conference
Abbreviated title	IRMA 2003
Place	United States
City	Philadelphia
Period	18/05/03 → 21/05/03

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@inproceedings{fd46e31caef24e0a84315300307f447a,

title = "Intentional communication breakdowns in virtual communities of interest: A hindrance to end-user knowledge management",

abstract = "Virtual communities of interest offer their participants the opportunity to exchange knowledge and information as well as to engage in social exchange. Yet not all these exchanges are helpful to the community. In fact, some are intentionally manipulated by their originators to result in a communication breakdown. This study explores the existence of such communication breakdowns, their underlying pattern, and their effect on knowledge and information sharing, using transactional analysis.",

author = "Christian Wagner and Fion Lee and Rachael Ip and Karen Cheung",

year = "2003",

month = may,

language = "English",

isbn = "159140066X",

pages = "666--669",

editor = "Mehdi Khosrow-Pour",

booktitle = "Information technology and organizations",

publisher = "Idea Group Publishing",

note = "2003 Information Resources Management Association International Conference, IRMA 2003 ; Conference date: 18-05-2003 Through 21-05-2003",

}

Wagner, C, Lee, F, Ip, R & Cheung, K 2003, Intentional communication breakdowns in virtual communities of interest: A hindrance to end-user knowledge management. in M Khosrow-Pour (ed.), Information technology and organizations: trends, issues, challenges and solutions. Idea Group Publishing, pp. 666-669, 2003 Information Resources Management Association International Conference, Philadelphia, United States, 18/05/03.

Intentional communication breakdowns in virtual communities of interest: A hindrance to end-user knowledge management. / Wagner, Christian; Lee, Fion; Ip, Rachael et al.
Information technology and organizations: trends, issues, challenges and solutions. ed. / Mehdi Khosrow-Pour. Idea Group Publishing, 2003. p. 666-669.

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - Intentional communication breakdowns in virtual communities of interest

T2 - 2003 Information Resources Management Association International Conference

AU - Wagner, Christian

AU - Lee, Fion

AU - Ip, Rachael

AU - Cheung, Karen

N1 - Conference code: 14th

PY - 2003/5

Y1 - 2003/5

N2 - Virtual communities of interest offer their participants the opportunity to exchange knowledge and information as well as to engage in social exchange. Yet not all these exchanges are helpful to the community. In fact, some are intentionally manipulated by their originators to result in a communication breakdown. This study explores the existence of such communication breakdowns, their underlying pattern, and their effect on knowledge and information sharing, using transactional analysis.

AB - Virtual communities of interest offer their participants the opportunity to exchange knowledge and information as well as to engage in social exchange. Yet not all these exchanges are helpful to the community. In fact, some are intentionally manipulated by their originators to result in a communication breakdown. This study explores the existence of such communication breakdowns, their underlying pattern, and their effect on knowledge and information sharing, using transactional analysis.

M3 - RGC 32 - Refereed conference paper (with host publication)

SN - 159140066X

SP - 666

EP - 669

BT - Information technology and organizations

A2 - Khosrow-Pour, Mehdi

PB - Idea Group Publishing

Y2 - 18 May 2003 through 21 May 2003

ER -

Intentional communication breakdowns in virtual communities of interest: A hindrance to end-user knowledge management

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