Integrating Findings on Citizen Satisfaction: Lessons for Practice from the Expectancy Disconfirmation Model : Keynote speech

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)33_Other conference paper

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Detail(s)

Original languageEnglish
Publication statusPresented - 25 Sep 2020

Conference

Title2020 Annual Conference of the Asian Association for Public Administration
LocationOnline
PlaceChina
CityShanghai
Period24 - 25 September 2020

Bibliographic Note

Information for this record is supplemented by the author(s) concerned.

Citation Format(s)

Integrating Findings on Citizen Satisfaction: Lessons for Practice from the Expectancy Disconfirmation Model : Keynote speech. / ZHANG, Jiasheng; CHEN, Wenna; Petrovsky, Nick; WALKER, Richard M.

2020. 2020 Annual Conference of the Asian Association for Public Administration, Shanghai, China.

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)33_Other conference paper