Integrating Findings on Citizen Satisfaction: Lessons for Practice from the Expectancy Disconfirmation Model : Keynote speech

Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 33_Other conference paper

Overview

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Author(s)

Detail(s)

Original language	English
Publication status	Presented - 25 Sept 2020

Conference

Title	2020 Annual Conference of the Asian Association for Public Administration
Location	Online
Place	China
City	Shanghai
Period	24 - 25 September 2020

Link(s)

	Check@CityULib
Permanent Link	https://scholars.cityu.edu.hk/en/publications/publication(f3deed8c-2faf-4624-a670-221a887a2f67).html

Bibliographic Note

Information for this record is supplemented by the author(s) concerned.

Citation Format(s)

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Integrating Findings on Citizen Satisfaction: Lessons for Practice from the Expectancy Disconfirmation Model: Keynote speech. / ZHANG, Jiasheng; CHEN, Wenna ; Petrovsky, Nick et al.
2020. 2020 Annual Conference of the Asian Association for Public Administration, Shanghai, China.

Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 33_Other conference paper

ZHANG, J, CHEN, W , Petrovsky, N & WALKER, RM 2020, 'Integrating Findings on Citizen Satisfaction: Lessons for Practice from the Expectancy Disconfirmation Model: Keynote speech', 2020 Annual Conference of the Asian Association for Public Administration, Shanghai, China, 24/09/20 - 25/09/20.

ZHANG, J., CHEN, W., Petrovsky, N., & WALKER, R. M. (2020). Integrating Findings on Citizen Satisfaction: Lessons for Practice from the Expectancy Disconfirmation Model: Keynote speech. 2020 Annual Conference of the Asian Association for Public Administration, Shanghai, China.

ZHANG J, CHEN W , Petrovsky N , WALKER RM. Integrating Findings on Citizen Satisfaction: Lessons for Practice from the Expectancy Disconfirmation Model: Keynote speech. 2020. 2020 Annual Conference of the Asian Association for Public Administration, Shanghai, China.

ZHANG, Jiasheng ; CHEN, Wenna ; Petrovsky, Nick et al. / Integrating Findings on Citizen Satisfaction: Lessons for Practice from the Expectancy Disconfirmation Model : Keynote speech. 2020 Annual Conference of the Asian Association for Public Administration, Shanghai, China.