Instant Messenger-Facilitated Knowledge Sharing and Team Performance
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
|---|---|
| Pages (from-to) | 5 - 23 |
| Journal / Publication | International Journal of Knowledge Content Development & Technology |
| Volume | 4 |
| Issue number | 2 |
| Online published | 31 Dec 2014 |
| Publication status | Published - Dec 2014 |
Link(s)
| DOI | DOI |
|---|---|
| Attachment(s) | Documents
Publisher's Copyright Statement
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| Permanent Link | https://scholars.cityu.edu.hk/en/publications/publication(4552ffbf-cfa6-47cc-a417-2205572f04b4).html |
Abstract
The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.
Research Area(s)
- Instant Messenger (IM), Computer‐Mediated Communication (CMC), Knowledge Transfer, Knowledge Generation, Work Performance
Citation Format(s)
Instant Messenger-Facilitated Knowledge Sharing and Team Performance. / Ou, Carol X.J.; Davison, Robert M; Leung, Darren.
In: International Journal of Knowledge Content Development & Technology, Vol. 4, No. 2, 12.2014, p. 5 - 23.
In: International Journal of Knowledge Content Development & Technology, Vol. 4, No. 2, 12.2014, p. 5 - 23.
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
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