Innovating and optimizing in public organizations : does more become less?

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

17 Scopus Citations
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Author(s)

  • Hanneke Gieske
  • Bert George
  • Ingmar van Meerkerk
  • Arwin van Buuren

Detail(s)

Original languageEnglish
Pages (from-to)475-497
Journal / PublicationPublic Management Review
Volume22
Issue number4
Online published5 Apr 2020
Publication statusPublished - 2020
Externally publishedYes

Link(s)

Abstract

To enhance public service performance (PSP), public organizations are challenged to optimize and innovate their processes, techniques, policies and services. But can public organizations go too far when innovating and optimizing? Based on survey data from Dutch water authorities, we show that optimization initially contributes more to PSP than innovation, but its contribution is curvilinear: the impact of optimization becomes smaller the more optimization is conducted. The relation between innovation and PSP is, however, linear. Based on additional qualitative data, we show that ambidextrous water authorities run less risk of over-optimizing and use integrative strategies to deal with innovation-optimization tensions.

Research Area(s)

  • Innovation, mixed-method, non-linearity, optimization, public service performance

Citation Format(s)

Innovating and optimizing in public organizations : does more become less? / Gieske, Hanneke; George, Bert; van Meerkerk, Ingmar et al.

In: Public Management Review, Vol. 22, No. 4, 2020, p. 475-497.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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