Information technology-enabled interactions, mutual monitoring, and supplier-buyer cooperation : A network perspective

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)268-276
Journal / PublicationJournal of Business Research
Online published13 Feb 2017
Publication statusPublished - Sep 2017


This study, which integrates the literature on IT (information technology)-enabled interactions and governance mechanisms in interfirm relationships, proposes facilitated access to a network of partners as a key feature that distinguishes IT-enabled interactions from those that occur offline. Specifically, IT-enabled interactions improve interfirm network embeddedness, which in turn improves firms' perceived ability to mutually monitor each other. In contrast to the unilateral monitoring prevalent in prior research, the network-induced mutual monitoring, which reduces information asymmetry and improves power equity, improves cooperation performance without the backfiring “reactance” effect. Moreover, this study offers conceptual distinctions between formal and informal IT-enabled interactions and their different roles in supplier-buyer cooperation. A sample of 240 manufacturing firms in China contributes to this research, and the results strongly support the hypotheses. Overall, this study provides a better understanding of the role of IT-enabled interactions in supplier-buyer cooperation.

Research Area(s)

  • IT-enabled interactions, Mutual monitoring, Network embeddedness, Supplier-buyer cooperation