Information technology to support informal knowledge sharing

Robert M. Davison; Carol X. J. Ou; Maris G. Martinsons

doi:10.1111/j.1365-2575.2012.00400.x

Author(s)

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Detail(s)

Original language	English
Pages (from-to)	89-109
Journal / Publication	Information Systems Journal
Volume	23
Issue number	1
Publication status	Published - Jan 2013

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DOI	DOI https://doi.org/10.1111/j.1365-2575.2012.00400.x Final Published version
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Attachment(s)	Documents 5794682.pdf Post-print, 423 KB, PDF Publisher's Copyright Statement This is the peer reviewed version of the following article: Davison, R. M., Ou, C. X. J., & Martinsons, M. G. (2013). Information technology to support informal knowledge sharing. Information Systems Journal, 23(1), 89-109., which has been published in final form at https://doi.org/10.1111/j.1365-2575.2012.00400.x. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. This article may not be enhanced, enriched or otherwise transformed into a derivative work, without express permission from Wiley or by statutory rights under applicable legislation. Copyright notices must not be removed, obscured or modified. The article must be linked to Wiley’s version of record on Wiley Online Library and any embedding, framing or otherwise making available the article or pages thereof by third parties from platforms, services and websites other than Wiley Online Library must be prohibited.
Link to Scopus	https://www.scopus.com/record/display.uri?eid=2-s2.0-84870874571&origin=recordpage
Permanent Link	https://scholars.cityu.edu.hk/en/publications/publication(89beee81-171e-4ec8-9207-067c7eb15cbb).html

Abstract

The knowledge management (KM) literature largely focuses on the explicit and formal representation of knowledge in computer-based KM systems. Informal KM practices are widespread, but less is known about them. This paper aims to redress this imbalance by exploring the use of interactive information technology (IT) applications for informal knowledge sharing (KS). We develop theoretical propositions to highlight the key facets of informal KS processes, and illustrate them through an interpretive case-study analysis of KS in two public relations firms in China. We then discuss the implications of our findings for practice in both China and beyond. Finally, we recommend a research agenda to further investigate informal, relationship-based knowledge sharing. © 2012 Wiley Publishing Ltd.