Abstract
The Information Systems (IS) literature has focused on developing methods for assessing the level of Information Quality (IQ), paying scant attention to contextual factors that influence the level of IQ and the introduction of strategic initiatives for its improvement. In this paper, we address that lacuna, by exploring the factors that can have an impact on the way people perceive IQ, and by investigating how organizations can improve their level of subjective IQ. Through a canonical action research approach and interviews with 43 individuals from a multinational military organization, we demonstrate that employees’ tenure and background, as well as the organizational culture and hierarchy can have a significant influence on the level of subjective IQ. Moreover, we delineate how organizations can influence knowledge creation, employee satisfaction, organizational efficiency, and productivity by implementing an IQ strategy. Our work contributes to the IS theory by enhancing understandings regarding IQ beyond its assessment and to practice by providing organizations with ways to improve IQ.
| Original language | English |
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| Title of host publication | Proceedings of the 28th European Conference on Information Systems (ECIS) |
| Publisher | Association for Information Systems |
| ISBN (Print) | 978-1-7336325-1-5 |
| Publication status | Published - Jun 2020 |
| Event | The 28th European Conference on Information Systems (ECIS) - Online, Marrakech, Morocco Duration: 15 Jun 2020 → 17 Jun 2020 https://ecis2020.ma/ |
Conference
| Conference | The 28th European Conference on Information Systems (ECIS) |
|---|---|
| Abbreviated title | ECIS 2020 |
| Country/Territory | Morocco |
| City | Marrakech |
| Period | 15/06/20 → 17/06/20 |
| Internet address |
Bibliographical note
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