Inadequate Information Systems and Organizational Citizenship Behavior

Robert M Davison; Carol XJ Ou; Evelyn Ng

doi:10.1016/j.im.2019.103240

Inadequate Information Systems and Organizational Citizenship Behavior

Robert M Davison^*, Carol XJ Ou, Evelyn Ng

^*Corresponding author for this work

Department of Information Systems

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

19 Citations (Scopus)

51 Downloads (CityUHK Scholars)

Abstract

In this study, we examine how employees engage in organizational citizenship behavior (OCB) that contributes toward their work performance related to IS usage in a small-medium sized manufacturing firm in southern China. We uncover instances of OCB that correspond to salient characteristics of the Chinese social culture, in particular when facing inadequacies in systems, organizational training, and personal skills. We inductively analyze our findings, blending them with the literature to propose a new theoretical model that explains the antecedents and consequences of IT-centric OCB in organizations.

Original language	English
Article number	103240
Journal	Information & Management
Volume	57
Issue number	6
Online published	22 Nov 2019
DOIs	https://doi.org/10.1016/j.im.2019.103240
Publication status	Published - Sept 2020

Research Keywords

China
enterprise resource planning (ERP)
Organizational citizenship behavior (OCB)
professional responsibilities
system inadequacies

Publisher's Copyright Statement

COPYRIGHT TERMS OF DEPOSITED POSTPRINT FILE: © 2019. This manuscript version is made available under the CC-BY-NC-ND 4.0 license https://creativecommons.org/licenses/by-nc-nd/4.0/.

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RGC-funded

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1016/j.im.2019.103240

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title = "Inadequate Information Systems and Organizational Citizenship Behavior",

abstract = "In this study, we examine how employees engage in organizational citizenship behavior (OCB) that contributes toward their work performance related to IS usage in a small-medium sized manufacturing firm in southern China. We uncover instances of OCB that correspond to salient characteristics of the Chinese social culture, in particular when facing inadequacies in systems, organizational training, and personal skills. We inductively analyze our findings, blending them with the literature to propose a new theoretical model that explains the antecedents and consequences of IT-centric OCB in organizations.",

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AU - Ou, Carol XJ

AU - Ng, Evelyn

PY - 2020/9

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N2 - In this study, we examine how employees engage in organizational citizenship behavior (OCB) that contributes toward their work performance related to IS usage in a small-medium sized manufacturing firm in southern China. We uncover instances of OCB that correspond to salient characteristics of the Chinese social culture, in particular when facing inadequacies in systems, organizational training, and personal skills. We inductively analyze our findings, blending them with the literature to propose a new theoretical model that explains the antecedents and consequences of IT-centric OCB in organizations.

AB - In this study, we examine how employees engage in organizational citizenship behavior (OCB) that contributes toward their work performance related to IS usage in a small-medium sized manufacturing firm in southern China. We uncover instances of OCB that correspond to salient characteristics of the Chinese social culture, in particular when facing inadequacies in systems, organizational training, and personal skills. We inductively analyze our findings, blending them with the literature to propose a new theoretical model that explains the antecedents and consequences of IT-centric OCB in organizations.

KW - China

KW - enterprise resource planning (ERP)

KW - Organizational citizenship behavior (OCB)

KW - professional responsibilities

KW - system inadequacies

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DO - 10.1016/j.im.2019.103240

M3 - RGC 21 - Publication in refereed journal

SN - 0378-7206

VL - 57

JO - Information & Management

JF - Information & Management

IS - 6

M1 - 103240

ER -

Inadequate Information Systems and Organizational Citizenship Behavior

Abstract

Research Keywords

Publisher's Copyright Statement

RGC Funding Information

UN SDGs

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GRF: How Business Professionals Adapt to Inadequate Information Systems

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Inadequate Information Systems and Organizational Citizenship Behavior

Abstract

Research Keywords

Publisher's Copyright Statement

RGC Funding Information

UN SDGs

Access Output

Other Access Options

Permanent Link

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GRF: How Business Professionals Adapt to Inadequate Information Systems

Cite this