Impact of Indoor Facilities Management on the Quality of Life of the Elderly in Public Housing

Purpose – The aging population is growing rapidly, causing significant increases in the demand for public housing. Normally, the elderly rely heavily on the facilities available in their living environment to maintain their quality of life (QoL). However, most public housing is not purposely designed for the elderly, and, thus, has inappropriate facilities, which often have a negative impact upon the physical and psychological health of residents. This paper aims to investigate the relationships between the indoor facilities management (FM) of public housing and the QoL of elderly persons.
Design/methodology/approach – Based on an extensive literature review, a questionnaire has been designed and distributed among elderly residents of different public housing buildings. To investigate the impact of indoor FM on the QoL of the senior residents in public housing, statistical analysis methods including reliability analysis and multiple regression modeling were adopted. 
Findings – The study identified 12 indoor FM factors and six QoL domains (i.e. overall QoL, physical and psychological health, independence, social relationship and living environment). The results also reveal that space planning and bathroom influence most QoL domains, including overall QoL, physical/psychological health, independence and living environment of the elderly; electricity and noise mainly affect physical health and independence, while noise is negatively related to elderly QoL; and supporting facilities (including windows and doors, indoor decoration, non-slip floors and accessibility) have a positive impact on psychological health and social relationships. 
Practical implications – Based on the current findings, several practical recommendations are made for the designers and facilities managers, including wide corridors for individuals with wheelchairs, the installation of single-lever-type mixers to provide a stable hot water supply and a window designed to get as much natural light as possible. 
Originality/value – This paper provides a clear picture about elderly special requirements on indoor FM and their QoL. It can assist architects, engineers and facilities managers in public housing to understand elderly needs and improve FM during design and operation stages for enhancing QoL of elderly residents in public housing buildings.