Hybrid Social Media Use and Guanxi Types: How Do Employees Use Social Media in the Chinese Workplace?

Bowen Zheng; Robert M Davison

doi:10.1016/j.im.2022.103643

Hybrid Social Media Use and Guanxi Types: How Do Employees Use Social Media in the Chinese Workplace?

Bowen Zheng, Robert M Davison^*

^*Corresponding author for this work

Department of Information Systems

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

29 Citations (Scopus)

12 Downloads (CityUHK Scholars)

Abstract

We investigate how work-related and personal-related social media (SM) use contributes to Chinese employees’ guanxi identification and extra-role behaviors (ERB). Our findings indicate that work-related SM use is positively associated with team member guanxi identification, which further contributes to employees’ ERB targeting the team. Personal-related SM use is positively related to insider guanxi identification and further contributes to ERB targeting the individual. When team communication is highly dependent on SM, the positive effect of personal-related SM use on guanxi identification is weakened. The results contribute to a nuanced understanding of the crucial role of SM use in the Chinese workplace.

Original language	English
Article number	103643
Journal	Information & Management
Volume	59
Issue number	4
Online published	24 Mar 2022
DOIs	https://doi.org/10.1016/j.im.2022.103643
Publication status	Published - Jun 2022

Research Keywords

Extra-role behaviors
Guanxi
Insider identification
Social media communication
Social media dependence

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COPYRIGHT TERMS OF DEPOSITED POSTPRINT FILE: © 2022. This manuscript version is made available under the CC-BY-NC-ND 4.0 license https://creativecommons.org/licenses/by-nc-nd/4.0/.

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title = "Hybrid Social Media Use and Guanxi Types: How Do Employees Use Social Media in the Chinese Workplace?",

abstract = "We investigate how work-related and personal-related social media (SM) use contributes to Chinese employees{\textquoteright} guanxi identification and extra-role behaviors (ERB). Our findings indicate that work-related SM use is positively associated with team member guanxi identification, which further contributes to employees{\textquoteright} ERB targeting the team. Personal-related SM use is positively related to insider guanxi identification and further contributes to ERB targeting the individual. When team communication is highly dependent on SM, the positive effect of personal-related SM use on guanxi identification is weakened. The results contribute to a nuanced understanding of the crucial role of SM use in the Chinese workplace.",

keywords = "Extra-role behaviors, Guanxi, Insider identification, Social media communication, Social media dependence",

author = "Bowen Zheng and Davison, {Robert M}",

year = "2022",

month = jun,

doi = "10.1016/j.im.2022.103643",

language = "English",

volume = "59",

journal = "Information & Management",

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publisher = "Elsevier B.V.",

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TY - JOUR

T1 - Hybrid Social Media Use and Guanxi Types

T2 - How Do Employees Use Social Media in the Chinese Workplace?

AU - Zheng, Bowen

AU - Davison, Robert M

PY - 2022/6

Y1 - 2022/6

N2 - We investigate how work-related and personal-related social media (SM) use contributes to Chinese employees’ guanxi identification and extra-role behaviors (ERB). Our findings indicate that work-related SM use is positively associated with team member guanxi identification, which further contributes to employees’ ERB targeting the team. Personal-related SM use is positively related to insider guanxi identification and further contributes to ERB targeting the individual. When team communication is highly dependent on SM, the positive effect of personal-related SM use on guanxi identification is weakened. The results contribute to a nuanced understanding of the crucial role of SM use in the Chinese workplace.

AB - We investigate how work-related and personal-related social media (SM) use contributes to Chinese employees’ guanxi identification and extra-role behaviors (ERB). Our findings indicate that work-related SM use is positively associated with team member guanxi identification, which further contributes to employees’ ERB targeting the team. Personal-related SM use is positively related to insider guanxi identification and further contributes to ERB targeting the individual. When team communication is highly dependent on SM, the positive effect of personal-related SM use on guanxi identification is weakened. The results contribute to a nuanced understanding of the crucial role of SM use in the Chinese workplace.

KW - Extra-role behaviors

KW - Guanxi

KW - Insider identification

KW - Social media communication

KW - Social media dependence

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U2 - 10.1016/j.im.2022.103643

DO - 10.1016/j.im.2022.103643

M3 - RGC 21 - Publication in refereed journal

SN - 0378-7206

VL - 59

JO - Information & Management

JF - Information & Management

IS - 4

M1 - 103643

ER -

Hybrid Social Media Use and Guanxi Types: How Do Employees Use Social Media in the Chinese Workplace?

Abstract

Research Keywords

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