How Does Chinese Local Government Respond to Citizen Satisfaction Surveys? A Case Study of Foshan City

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

9 Scopus Citations
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Author(s)

  • Jie Gao

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)136-147
Journal / PublicationAustralian Journal of Public Administration
Volume71
Issue number2
Publication statusPublished - Jun 2012

Abstract

Three decades of economic liberalisation in China have reshaped relationships between the state, market and community to a remarkable degree. In recent years, a growing body of literature has documented the rise of citizen satisfaction surveys in assessing the performance of Chinese local government. Yet little is known about how Chinese local government responds to such surveys. This article addresses this gap. Based on a case study of Foshan City in Guangdong Province, this article shows that information in citizen satisfaction surveys is used in two major ways in this locality: the city's leadership officials use the information to support pre-existing policies while departmental officials use it to improve service delivery. This study shows that, with the rising power of the community, citizen satisfaction surveys can be an important intermediary between the Chinese state and its citizens and help local government to be more responsive to citizen needs. © 2012 The Author. Australian Journal of Public Administration © 2012 National Council of the Institute of Public Administration Australia.

Research Area(s)

  • China, Citizen survey, Local government, Performance information