TY - JOUR
T1 - How cross-functional management influences new product development
T2 - a socio-technical perspective
AU - He, Yuanqiong
AU - Sun, Hongyi
AU - Chen, Yun
PY - 2016/10/20
Y1 - 2016/10/20
N2 - This paper develops an integrated theoretical framework of cross-functional management from a socio-technical perspective, focusing on technical support, job rotation and process standardisation. It then explores the effects of these three practices on new product development (NPD) via a global survey of 725 manufacturing companies in 20 countries. The results show that technical support and job rotation are positively related to the speed of NPD, while process standardisation and job rotation are positively associated with the quality of new products. These results contribute to the field of NPD by integrating the technical and social aspects of cross-functional management.
AB - This paper develops an integrated theoretical framework of cross-functional management from a socio-technical perspective, focusing on technical support, job rotation and process standardisation. It then explores the effects of these three practices on new product development (NPD) via a global survey of 725 manufacturing companies in 20 countries. The results show that technical support and job rotation are positively related to the speed of NPD, while process standardisation and job rotation are positively associated with the quality of new products. These results contribute to the field of NPD by integrating the technical and social aspects of cross-functional management.
KW - cross-functional management
KW - job rotation
KW - New product development
KW - process standardisation
KW - technical support
UR - http://www.scopus.com/inward/record.url?scp=84965047550&partnerID=8YFLogxK
UR - https://www.scopus.com/record/pubmetrics.uri?eid=2-s2.0-84965047550&origin=recordpage
U2 - 10.1080/09537325.2016.1181743
DO - 10.1080/09537325.2016.1181743
M3 - RGC 21 - Publication in refereed journal
SN - 0953-7325
VL - 28
SP - 1095
EP - 1107
JO - Technology Analysis and Strategic Management
JF - Technology Analysis and Strategic Management
IS - 9
ER -
