Health professional-patient communication practices in East Asia : An integrative review of an emerging field of research and practice in Hong Kong, South Korea, Japan, Taiwan, and Mainland China

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Detail(s)

Original languageEnglish
Pages (from-to)1193-1206
Journal / PublicationPatient Education and Counseling
Volume101
Issue number7
Online published31 Jan 2018
Publication statusPublished - 1 Jul 2018

Abstract

Objective: To provide an integrative review of literature on health communication in East Asia and detail culturally-specific influences.

Methods: Using PRISMA model, search of PubMed, PsychInfo, Web of Knowledge, ERIC and CINAHL databases were conducted for studies between January 2000 and March 2017, using the terms 'clinician/health professional-patient', 'nurse/doctor-patient, 'communication' and 'Asia'.

Results: 38 studies were included: Mainland China, Hong Kong, Japan, South Korea, and Taiwan. The existing body of research on clinician patient communication in East Asia can be classified:
1) understanding the roles and expectations of the nurse, clinician, patient, and family in clinician-patient consultations: a) nurse-patient communication; b) doctor-patient communication; c) the role of family member; and 2) factors affecting quality of care: d) cultural attitudes towards death and terminal illnesses; e) communication preferences affecting trust, decision-making and patient satisfaction; f) the extent to which patient centred care is being implemented in practice; and g) communication practices in multilingual/multi-disciplinary environments.

Conclusion: The review detailed the complexity and heterogeneity of clinician-patient communication across East Asia. The studies reviewed indicate that research in East Asia is starting to move beyond a preference for Western-based communication practices.

Practice implications: There is a need to consider local culture in understanding and interpreting medical encounters in East Asia. The paper highlights the need for a specific culturally-appropriate model of health communication in East Asia which may significantly improve relationships between clinicians and patients.

Research Area(s)

  • Communication, Doctor-patient, East-Asia, Empathy, Health care communication, Hong Kong, Japan, Mainland China, Nurse-patient, Patient involvement, Patient-centred care, Review, South Korea, Taiwan, Trust

Citation Format(s)

Health professional-patient communication practices in East Asia : An integrative review of an emerging field of research and practice in Hong Kong, South Korea, Japan, Taiwan, and Mainland China. / Pun, Jack K.H.; Chan, E. Angela; Wang, Sophie; Slade, Diana.

In: Patient Education and Counseling, Vol. 101, No. 7, 01.07.2018, p. 1193-1206.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review