Group support systems through the lens of action research: Experiences in organisations

In recent years, Group Support Systems (GSS) have been increasingly employed in organisational settings and a variety of task environments. In this paper we demonstrate how GSS can be embedded within an action research intervention, with research informing practice and vice-versa. This form of direct intervention in an organisational problem context stimulates participation in group interaction, with all stakeholders contributing, learning and benefiting. Five cases from different geosocial environments on three continents are used to illustrate the challenges and opportunities that arise. Benefits for organisational researchers and practitioners are identified and recommendations made for future work. © 2000 Taylor & Francis.