TY - JOUR
T1 - Government Communication Effectiveness and Satisfaction with Police Performance
T2 - A Large-Scale Survey Study
AU - Ho, Alfred Tat-Kei
AU - Cho, Wonhyuk
N1 - Publication details (e.g. title, author(s), publication statuses and dates) are captured on an “AS IS” and “AS AVAILABLE” basis at the time of record harvesting from the data source. Suggestions for further amendments or supplementary information can be sent to [email protected].
PY - 2017/3/1
Y1 - 2017/3/1
N2 - For the last two decades, performance management theories and practices have focused on outcome-oriented management but have paid little attention to the role of public communication. Using multiple large data sets from Kansas City, Missouri, for 2009–14, this research suggests that the perceived effectiveness of public communication has a more substantial impact on public satisfaction with police protection and crime prevention than neighborhood crime rates and broken windows factors and that perceived effectiveness moderates the negative impact of crime rates. After controlling for residents’ demographic characteristics, the authors find that the perceived effectiveness of communication is associated with public satisfaction with the content and quality of the city website and the government television channel. The implications for public safety management and police–citizen relations as well as directions for future research on public communication strategies and public performance management are presented.
AB - For the last two decades, performance management theories and practices have focused on outcome-oriented management but have paid little attention to the role of public communication. Using multiple large data sets from Kansas City, Missouri, for 2009–14, this research suggests that the perceived effectiveness of public communication has a more substantial impact on public satisfaction with police protection and crime prevention than neighborhood crime rates and broken windows factors and that perceived effectiveness moderates the negative impact of crime rates. After controlling for residents’ demographic characteristics, the authors find that the perceived effectiveness of communication is associated with public satisfaction with the content and quality of the city website and the government television channel. The implications for public safety management and police–citizen relations as well as directions for future research on public communication strategies and public performance management are presented.
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U2 - 10.1111/puar.12563
DO - 10.1111/puar.12563
M3 - RGC 21 - Publication in refereed journal
SN - 0033-3352
VL - 77
SP - 228
EP - 239
JO - Public Administration Review
JF - Public Administration Review
IS - 2
ER -