Frontline Employees’ Adaptive Performance in Service Encounters: The Driving Force of CRM Systems

Research output: Conference Papers › RGC 32 - Refereed conference paper (without host publication) › peer-review

Original language	English
Publication status	Published - 13 Aug 2015
Event	21st Americas Conference on Information Systems (AMCIS 2015) - Fajardo, Puerto Rico Duration: 13 Aug 2015 → 15 Aug 2015 https://archives.aisconferences.org/amcis2015/amcis2015/ https://aisel.aisnet.org/amcis2015/ http://amcis2015.aisnet.org/

Conference	21st Americas Conference on Information Systems (AMCIS 2015)
Place	Puerto Rico
City	Fajardo
Period	13/08/15 → 15/08/15
Internet address	https://archives.aisconferences.org/amcis2015/amcis2015/ https://aisel.aisnet.org/amcis2015/ http://amcis2015.aisnet.org/

Other Access Options

@conference{748ebf0823974ff0b97b0df234f5d5ef,

title = "Frontline Employees{\textquoteright} Adaptive Performance in Service Encounters: The Driving Force of CRM Systems",

author = "R CHEN and DAVISON, {Robert M}",

year = "2015",

month = aug,

day = "13",

language = "English",

note = "21st Americas Conference on Information Systems (AMCIS 2015) ; Conference date: 13-08-2015 Through 15-08-2015",

url = "https://archives.aisconferences.org/amcis2015/amcis2015/, https://aisel.aisnet.org/amcis2015/, http://amcis2015.aisnet.org/",

}