Frontline Employees’ Adaptive Performance in Service Encounters: The Driving Force of CRM Systems

Research output: Conference PapersRGC 32 - Refereed conference paper (without host publication)peer-review

Original languageEnglish
Publication statusPublished - 13 Aug 2015
Event21st Americas Conference on Information Systems (AMCIS 2015) - Fajardo, Puerto Rico
Duration: 13 Aug 201515 Aug 2015
https://archives.aisconferences.org/amcis2015/amcis2015/
https://aisel.aisnet.org/amcis2015/
http://amcis2015.aisnet.org/

Conference

Conference21st Americas Conference on Information Systems (AMCIS 2015)
PlacePuerto Rico
CityFajardo
Period13/08/1515/08/15
Internet address

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