Frontline employees' adaptive performance in service encounters : The driving force of CRM systems

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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Social Sciences

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Management Social Sciences
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Service Industries Social Sciences
100
Performance Social Sciences
100
Customers Social Sciences
100
Employees Social Sciences
12
Research Social Sciences
12
Theory Social Sciences
12
Investigation Social Sciences
12
Interaction Social Sciences
12
Understanding Social Sciences
12
Organizational Perf... Social Sciences
12
Surveys Social Sciences
12
Embodied Knowledge Social Sciences
12
Comprehension Social Sciences
12
China Social Sciences
12
Managers Social Sciences
12
Education System Social Sciences

Computer Science

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Service Computer Science
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Customer Relationsh... Computer Science
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Adaptive Performanc... Computer Science
25
Roles Computer Science
12
Relationships Computer Science
12
Context Computer Science
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Links Computer Science
12
Survey Computer Science
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Systems Performance Computer Science
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Education Computer Science
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Prioritization Computer Science
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personalized servic... Computer Science

Keyphrases

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Frontline Employees Keyphrases
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Service Encounter Keyphrases
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Adaptive Performanc... Keyphrases
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Customer Relationsh... Keyphrases
25
System Performance Keyphrases
25
Adaptive Capacity Keyphrases
12
China Keyphrases
12
Organisation of Edu... Keyphrases
12
Organizational Perf... Keyphrases
12
Task Interdependenc... Keyphrases
12
Personalized Servic... Keyphrases
12
Individual Performa... Keyphrases
12
Service Tasks Keyphrases
12
Multi-source Data Keyphrases
12
Substitutive Keyphrases
12
Support Interaction Keyphrases
12
Service Context Keyphrases
12
Knowledge for Custo... Keyphrases
12
Coping Theory Keyphrases
12
Embodied Knowledge Keyphrases

Psychology

100
Tools Psychology
100
Field Study Psychology
100
Research Psychology

INIS

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management INIS
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performance INIS
100
employees INIS
12
interactions INIS
12
tools INIS
12
investigations INIS
12
data INIS
12
china INIS
12
surveys INIS
12
education INIS
Research OutputsResearch Output authored by Frontline employees' adaptive performance in service encounters is tagged with the concept