Factors Affecting Customer Acceptance of Mobile Payment

Daniel Tse; Tianjia Wen; Ru Wu; Ge Yin; Xinlu Zhai

doi:10.1109/IEEM44572.2019.8978553

Factors Affecting Customer Acceptance of Mobile Payment

Daniel Tse^*
, Tianjia Wen
, Ru Wu
, Ge Yin
, Xinlu Zhai

^*Corresponding author for this work

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

2 Citations (Scopus)

Abstract

With the popularity of smartphones and the development of wireless networks, payment methods have progressively changed. The mobile payment method is gradually accepted by some consumers as a product of rapid development of technology. However, the real mobile payment era has not yet arrived. This paper studies the factors and causes that hinder the development of mobile payment through some related representative research articles in recent years. The research results show that mobile payment acceptance is driven by the development of a more secure and easy-to-use mobile payment platform.

Original language	English
Title of host publication	2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
Publisher	IEEE
Pages	1089-1093
ISBN (Electronic)	978-1-7281-3804-6
DOIs	https://doi.org/10.1109/IEEM44572.2019.8978553
Publication status	Published - Dec 2019
Event	2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019 - , Macao, China Duration: 15 Dec 2019 → 18 Dec 2019 http://www.ieem2019.org/public.asp?page=home.htm

Publication series

Name	IEEE International Conference on Industrial Engineering and Engineering Management
ISSN (Print)	2157-3611
ISSN (Electronic)	2157-362X

Conference

Conference	2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019
Place	Macao, China
Period	15/12/19 → 18/12/19
Internet address	http://www.ieem2019.org/public.asp?page=home.htm

Research Keywords

Cause
Customer Acceptance
Influencing factors
Mobile payments
Risk issues

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10.1109/IEEM44572.2019.8978553

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Tse, D., Wen, T., Wu, R., Yin, G., & Zhai, X. (2019). Factors Affecting Customer Acceptance of Mobile Payment. In 2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 1089-1093). Article 8978553 (IEEE International Conference on Industrial Engineering and Engineering Management). IEEE. https://doi.org/10.1109/IEEM44572.2019.8978553

@inproceedings{7a39e06f95a5443880196759cbd8e717,

title = "Factors Affecting Customer Acceptance of Mobile Payment",

abstract = "With the popularity of smartphones and the development of wireless networks, payment methods have progressively changed. The mobile payment method is gradually accepted by some consumers as a product of rapid development of technology. However, the real mobile payment era has not yet arrived. This paper studies the factors and causes that hinder the development of mobile payment through some related representative research articles in recent years. The research results show that mobile payment acceptance is driven by the development of a more secure and easy-to-use mobile payment platform.",

keywords = "Cause, Customer Acceptance, Influencing factors, Mobile payments, Risk issues",

author = "Daniel Tse and Tianjia Wen and Ru Wu and Ge Yin and Xinlu Zhai",

year = "2019",

month = dec,

doi = "10.1109/IEEM44572.2019.8978553",

language = "English",

series = "IEEE International Conference on Industrial Engineering and Engineering Management",

publisher = "IEEE",

pages = "1089--1093",

booktitle = "2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)",

address = "United States",

note = "2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019 ; Conference date: 15-12-2019 Through 18-12-2019",

url = "http://www.ieem2019.org/public.asp?page=home.htm",

}

Tse, D, Wen, T, Wu, R, Yin, G & Zhai, X 2019, Factors Affecting Customer Acceptance of Mobile Payment. in 2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)., 8978553, IEEE International Conference on Industrial Engineering and Engineering Management, IEEE, pp. 1089-1093, 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019, Macao, China, 15/12/19. https://doi.org/10.1109/IEEM44572.2019.8978553

Factors Affecting Customer Acceptance of Mobile Payment. / Tse, Daniel; Wen, Tianjia; Wu, Ru et al.
2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2019. p. 1089-1093 8978553 (IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - Factors Affecting Customer Acceptance of Mobile Payment

AU - Tse, Daniel

AU - Wen, Tianjia

AU - Wu, Ru

AU - Yin, Ge

AU - Zhai, Xinlu

PY - 2019/12

Y1 - 2019/12

N2 - With the popularity of smartphones and the development of wireless networks, payment methods have progressively changed. The mobile payment method is gradually accepted by some consumers as a product of rapid development of technology. However, the real mobile payment era has not yet arrived. This paper studies the factors and causes that hinder the development of mobile payment through some related representative research articles in recent years. The research results show that mobile payment acceptance is driven by the development of a more secure and easy-to-use mobile payment platform.

AB - With the popularity of smartphones and the development of wireless networks, payment methods have progressively changed. The mobile payment method is gradually accepted by some consumers as a product of rapid development of technology. However, the real mobile payment era has not yet arrived. This paper studies the factors and causes that hinder the development of mobile payment through some related representative research articles in recent years. The research results show that mobile payment acceptance is driven by the development of a more secure and easy-to-use mobile payment platform.

KW - Cause

KW - Customer Acceptance

KW - Influencing factors

KW - Mobile payments

KW - Risk issues

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U2 - 10.1109/IEEM44572.2019.8978553

DO - 10.1109/IEEM44572.2019.8978553

M3 - RGC 32 - Refereed conference paper (with host publication)

T3 - IEEE International Conference on Industrial Engineering and Engineering Management

SP - 1089

EP - 1093

BT - 2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

PB - IEEE

T2 - 2019 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2019

Y2 - 15 December 2019 through 18 December 2019

ER -

Factors Affecting Customer Acceptance of Mobile Payment

Abstract

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Research Keywords

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