Facilitators or Substitutes: The Impact of AI Robots on the Innovative Performance of Manufacturing Employees

Yaxian Wang

Facilitators or Substitutes: The Impact of AI Robots on the Innovative Performance of Manufacturing Employees

Yaxian Wang

Department of Information Systems

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Abstract

With the development of artificial intelligence (AI), AI robots are introduced in the manufacturing industry to support workers. However, this emergence has brought a double-sided impact. While AI robots can enhance employees’ productivity, they can also be seen as a threat due to job replacement. Existing studies have separately explored both the negative and positive impacts of AI, but they ignore that the different roles of AI do not exist independently. AI’s dual roles can cause employees to have ambivalent emotions and lead to various responses. Therefore, this paper explains how employees adapt to the facilitator-substitute paradoxical roles of AI in the manufacturing industry. Based on the coping theory, this paper proposes two coping strategies to deal with the impact of AI, exploring how to maximize benefits and minimize threats to promote innovative performance.
© 2025, Association for Information Systems.

Original language	English
Title of host publication	PACIS 2025 Proceedings
Publisher	Association for Information Systems
Publication status	Published - Jul 2025
Event	29th Pacific Asia Conference on Information Systems (PACIS 2025): Diversity and Inclusion in Information Systems - Kuala Lumpur, Malaysia Duration: 5 Jul 2025 → 9 Jul 2025 https://pacis2025.aisconferences.org/

Publication series

Name	Pacific Asia Conference on Information Systems (PACIS) Collections
ISSN (Print)	2689-6354

Conference

Conference	29th Pacific Asia Conference on Information Systems (PACIS 2025)
Abbreviated title	PACIS2025
Place	Malaysia
City	Kuala Lumpur
Period	5/07/25 → 9/07/25
Internet address	https://pacis2025.aisconferences.org/

Bibliographical note

Research Unit(s) information for this publication is provided by the author(s) concerned.

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Research Keywords

AI Robots
Coping Theory
Innovative Performance
Human-AI Interaction

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@inproceedings{092715e654d44cf6bb9e8440c4305e53,

title = "Facilitators or Substitutes: The Impact of AI Robots on the Innovative Performance of Manufacturing Employees",

abstract = "With the development of artificial intelligence (AI), AI robots are introduced in the manufacturing industry to support workers. However, this emergence has brought a double-sided impact. While AI robots can enhance employees{\textquoteright} productivity, they can also be seen as a threat due to job replacement. Existing studies have separately explored both the negative and positive impacts of AI, but they ignore that the different roles of AI do not exist independently. AI{\textquoteright}s dual roles can cause employees to have ambivalent emotions and lead to various responses. Therefore, this paper explains how employees adapt to the facilitator-substitute paradoxical roles of AI in the manufacturing industry. Based on the coping theory, this paper proposes two coping strategies to deal with the impact of AI, exploring how to maximize benefits and minimize threats to promote innovative performance. {\textcopyright} 2025, Association for Information Systems.",

keywords = "AI Robots, Coping Theory, Innovative Performance, Human-AI Interaction",

author = "Yaxian Wang",

note = "Research Unit(s) information for this publication is provided by the author(s) concerned.; 29th Pacific Asia Conference on Information Systems (PACIS 2025) : Diversity and Inclusion in Information Systems, PACIS2025 ; Conference date: 05-07-2025 Through 09-07-2025",

year = "2025",

month = jul,

language = "English",

series = "Pacific Asia Conference on Information Systems (PACIS) Collections",

publisher = "Association for Information Systems",

booktitle = "PACIS 2025 Proceedings",

address = "United States",

url = "https://pacis2025.aisconferences.org/",

}

Wang, Y 2025, Facilitators or Substitutes: The Impact of AI Robots on the Innovative Performance of Manufacturing Employees. in PACIS 2025 Proceedings., PACIS2025-1630, Pacific Asia Conference on Information Systems (PACIS) Collections, Association for Information Systems, 29th Pacific Asia Conference on Information Systems (PACIS 2025), Kuala Lumpur, Malaysia, 5/07/25.

Facilitators or Substitutes: The Impact of AI Robots on the Innovative Performance of Manufacturing Employees. / Wang, Yaxian.
PACIS 2025 Proceedings. Association for Information Systems, 2025. PACIS2025-1630 (Pacific Asia Conference on Information Systems (PACIS) Collections).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - Facilitators or Substitutes

T2 - 29th Pacific Asia Conference on Information Systems (PACIS 2025)

AU - Wang, Yaxian

N1 - Research Unit(s) information for this publication is provided by the author(s) concerned.

PY - 2025/7

Y1 - 2025/7

N2 - With the development of artificial intelligence (AI), AI robots are introduced in the manufacturing industry to support workers. However, this emergence has brought a double-sided impact. While AI robots can enhance employees’ productivity, they can also be seen as a threat due to job replacement. Existing studies have separately explored both the negative and positive impacts of AI, but they ignore that the different roles of AI do not exist independently. AI’s dual roles can cause employees to have ambivalent emotions and lead to various responses. Therefore, this paper explains how employees adapt to the facilitator-substitute paradoxical roles of AI in the manufacturing industry. Based on the coping theory, this paper proposes two coping strategies to deal with the impact of AI, exploring how to maximize benefits and minimize threats to promote innovative performance. © 2025, Association for Information Systems.

AB - With the development of artificial intelligence (AI), AI robots are introduced in the manufacturing industry to support workers. However, this emergence has brought a double-sided impact. While AI robots can enhance employees’ productivity, they can also be seen as a threat due to job replacement. Existing studies have separately explored both the negative and positive impacts of AI, but they ignore that the different roles of AI do not exist independently. AI’s dual roles can cause employees to have ambivalent emotions and lead to various responses. Therefore, this paper explains how employees adapt to the facilitator-substitute paradoxical roles of AI in the manufacturing industry. Based on the coping theory, this paper proposes two coping strategies to deal with the impact of AI, exploring how to maximize benefits and minimize threats to promote innovative performance. © 2025, Association for Information Systems.

KW - AI Robots

KW - Coping Theory

KW - Innovative Performance

KW - Human-AI Interaction

UR - https://www.scopus.com/pages/publications/105029311202

UR - https://www.scopus.com/record/pubmetrics.uri?eid=2-s2.0-105029311202&origin=recordpage

M3 - RGC 32 - Refereed conference paper (with host publication)

T3 - Pacific Asia Conference on Information Systems (PACIS) Collections

BT - PACIS 2025 Proceedings

PB - Association for Information Systems

Y2 - 5 July 2025 through 9 July 2025

ER -

Facilitators or Substitutes: The Impact of AI Robots on the Innovative Performance of Manufacturing Employees

Abstract

Publication series

Conference

Bibliographical note

UN SDGs

Research Keywords

Other Access Options

Permanent Link

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Cite this