External constraints on local service standards : The case of comprehensive performance assessment in english local government

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)62_Review of books or of software (or similar publications/items)Not applicablepeer-review

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Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)639-656
Journal / PublicationPublic Administration
Volume83
Issue number3
Publication statusPublished - Aug 2005
Externally publishedYes

Abstract

Central government in the UK has introduced performance management regimes that apply rewards and sanctions to local service providers. These regimes assume that organizational performance is attributable to decisions made by local policy-makers rather than circumstances beyond their control. We test this assumption by developing a statistical model of external constraints on service standards and applying this model to the outcomes of comprehensive performance assessment (CPA) in English local government. The results show that CPA scores were significantly influenced by the characteristics - such as social diversity and economic prosperity - of local populations. Thus 'poor' performance is partly attributable to difficult circumstances rather than bad choices. © Blackwell Publishing Ltd. 2005,.

Citation Format(s)

External constraints on local service standards : The case of comprehensive performance assessment in english local government. / Andrews, Rhys; Boyne, George A.; Law, Jennifer; Walker, Richard M.

In: Public Administration, Vol. 83, No. 3, 08.2005, p. 639-656.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)62_Review of books or of software (or similar publications/items)Not applicablepeer-review