External constraints on local service standards : The case of comprehensive performance assessment in english local government

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Original languageEnglish
Pages (from-to)639-656
Journal / PublicationPublic Administration
Issue number3
Publication statusPublished - Aug 2005
Externally publishedYes


Central government in the UK has introduced performance management regimes that apply rewards and sanctions to local service providers. These regimes assume that organizational performance is attributable to decisions made by local policy-makers rather than circumstances beyond their control. We test this assumption by developing a statistical model of external constraints on service standards and applying this model to the outcomes of comprehensive performance assessment (CPA) in English local government. The results show that CPA scores were significantly influenced by the characteristics - such as social diversity and economic prosperity - of local populations. Thus 'poor' performance is partly attributable to difficult circumstances rather than bad choices. © Blackwell Publishing Ltd. 2005,.

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