Exploring the Role of AI Explanations in Delivering Rejection Messages : A Comparative Analysis of Organizational Justice Perceptions between HR and AI

Research output: Chapters, Conference Papers, Creative and Literary WorksRGC 32 - Refereed conference paper (with host publication)peer-review

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Detail(s)

Original languageEnglish
Title of host publicationRising like a Phoenix
Subtitle of host publicationEmerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies ICIS 2023
PublisherAssociation for Information Systems
Publication statusPublished - 2023

Conference

Title44th International Conference on Information Systems (ICIS 2023)
PlaceIndia
CityHyderabad
Period10 - 13 December 2023

Abstract

The increasing use of AI decision systems in recruitment processes has created challenges, including potential resistance from job applicants. To address this issue, drawing on organizational justice theory, we identify dimensions of AI explanations in the employment context and examine their impact on job applicants' perceptions of organizational justice. We conducted an experiment to understand applicants' reactions to AI versus HR managers without explanations and examined the impact of AI explanations on organizational justice perceptions and acceptance intention. Our findings show that without explanation, AI is perceived as lower organizational just and acceptance intention compared to HR managers. Organizational justice mediates the effects between outcome/process explanations of AI on acceptance intention. However, outcome explanations have a stronger impact compared to process explanations. Our study contributes to understanding explanation structures for AI-based recruitment and offers practical implications for developing explanations that improve the perceived justice of AI recruitment systems.

Bibliographic Note

Research Unit(s) information for this publication is provided by the author(s) concerned.

Citation Format(s)

Exploring the Role of AI Explanations in Delivering Rejection Messages: A Comparative Analysis of Organizational Justice Perceptions between HR and AI. / Tian, Yuyang; Claudy, Marius; Xu, David (Jingjun) et al.
Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies ICIS 2023. Association for Information Systems, 2023. 2166.

Research output: Chapters, Conference Papers, Creative and Literary WorksRGC 32 - Refereed conference paper (with host publication)peer-review