Exploring Employees’ Communication Behaviors in Knowledge Sharing : A Hierarchal Perspective

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review

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Original languageEnglish
Title of host publicationProceedings of the 81st Annual Conference of the Association for Business Communication
Publication statusPublished - Oct 2016

Abstract

This paper explores the patterns of communication behaviors of mid-level employees when sharing knowledge with targets from different hierarchical positions of the organization. Conducted as a multiple case study, the researchers interviewed 11 mid-level managers working at 11 small-and medium-sized knowledge-intensive enterprises in Hong Kong. We searched for respondents’ descriptions of how they shared or learned knowledge in different scenarios and more importantly identified the explicated reasons for their corresponding decisions. Derived from the interview corpus which consists of 30,000 words, we have demonstrated how and why mid-level employees differ in their communication behaviors in different scenarios of knowledge sharing. By doing so the paper brings both theoretical and practical significances. Theoretically, it advances our understanding of employees’ decision of knowledge sharing behaviors and in practice it informs managers about how employees’ behaviors would be affected by hierarchal relationships in the workplace.

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Full text of this publication does not contain sufficient affiliation information. With consent from the author(s) concerned, the Research Unit(s) information for this record is based on the existing academic department affiliation of the author(s).

Citation Format(s)

Exploring Employees’ Communication Behaviors in Knowledge Sharing : A Hierarchal Perspective. / DU-BABCOCK, Bertha; Law, Kuok-Kei.

Proceedings of the 81st Annual Conference of the Association for Business Communication . 2016.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review