Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use

Zhuoyang LI; Minhui LIANG; Hai Trung  Le; RAY LC; Yuhan Luo

doi:10.1145/3571884.3604305

Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use

Zhuoyang LI (Co-first Author)
, Minhui LIANG (Co-first Author)
, Hai Trung Le
, RAY LC
, Yuhan Luo^*

^*Corresponding author for this work

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

22 Citations (Scopus)

Abstract

Conversational agents (CAs) have become ubiquitous in our daily lives. Recognizing the potential of CAs being persuasive agents, we are interested in leveraging CAs to reduce compulsive smartphone use, a widespread behavior among young adults that can lead to negative consequences. This work presents the design and development of StayFocused, a mobile app incorporating a chatbot to assist people in setting focus goals and reflecting on their phone-checking behaviors in situ. Particularly, we highlight the iterative process of curating prompts for GPT-3, and the lessons learned from our trials and errors. With StayFocused, we propose a three-week between-subjects study with college students. We envision the design of StayFocused and the proposed study will deepen our understanding of how CAs support immediate actions as well as sustained behavior change, and inform the design of persuasive technologies for reducing unintended behaviors such as compulsive smartphone use. © 2023 Copyright held by the owner/author(s).

Original language	English
Title of host publication	CUI '23
Subtitle of host publication	Proceedings of the 5th International Conference on Conversational User Interfaces
Editors	Minha Lee, Cosmin Munteanu, Martin Porcheron, Johanne Trippas, Sarah Theres Völkel
Publisher	Association for Computing Machinery
ISBN (Print)	979-8-4007-0014-9
DOIs	https://doi.org/10.1145/3571884.3604305
Publication status	Published - 2023
Event	5th International Conference on Conversational User Interfaces (CUI 2023) - Eindhoven University of Technology, Eindhoven, Netherlands Duration: 19 Jul 2023 → 21 Jul 2023 https://cui.acm.org/2023/

Publication series

Name	Proceedings of the International Conference on Conversational User Interfaces, CUI

Conference

Conference	5th International Conference on Conversational User Interfaces (CUI 2023)
Place	Netherlands
City	Eindhoven
Period	19/07/23 → 21/07/23
Internet address	https://cui.acm.org/2023/

Research Keywords

Conversational UI
persuasive technology (PT)
reflection
smartphone non-use

Access Output

10.1145/3571884.3604305

Other Access Options

Check CityUHK Library

Permanent Link

Right click to copy link

Cite this

LI, Z., LIANG, M., Le, H. T., LC, RAY., & Luo, Y. (2023). Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use. In M. Lee, C. Munteanu, M. Porcheron, J. Trippas, & S. T. Völkel (Eds.), CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces Article 37 (Proceedings of the International Conference on Conversational User Interfaces, CUI ). Association for Computing Machinery. https://doi.org/10.1145/3571884.3604305

LI, Zhuoyang ; LIANG, Minhui ; Le, Hai Trung et al. / Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use. CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces. editor / Minha Lee ; Cosmin Munteanu ; Martin Porcheron ; Johanne Trippas ; Sarah Theres Völkel. Association for Computing Machinery, 2023. (Proceedings of the International Conference on Conversational User Interfaces, CUI ).

@inproceedings{7d5caf878d2f4de4a91e3cb913563dd0,

title = "Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use",

abstract = "Conversational agents (CAs) have become ubiquitous in our daily lives. Recognizing the potential of CAs being persuasive agents, we are interested in leveraging CAs to reduce compulsive smartphone use, a widespread behavior among young adults that can lead to negative consequences. This work presents the design and development of StayFocused, a mobile app incorporating a chatbot to assist people in setting focus goals and reflecting on their phone-checking behaviors in situ. Particularly, we highlight the iterative process of curating prompts for GPT-3, and the lessons learned from our trials and errors. With StayFocused, we propose a three-week between-subjects study with college students. We envision the design of StayFocused and the proposed study will deepen our understanding of how CAs support immediate actions as well as sustained behavior change, and inform the design of persuasive technologies for reducing unintended behaviors such as compulsive smartphone use. {\textcopyright} 2023 Copyright held by the owner/author(s).",

keywords = "Conversational UI, persuasive technology (PT), reflection, smartphone non-use",

author = "Zhuoyang LI and Minhui LIANG and Le, \{Hai Trung\} and RAY LC and Yuhan Luo",

year = "2023",

doi = "10.1145/3571884.3604305",

language = "English",

isbn = "979-8-4007-0014-9",

series = "Proceedings of the International Conference on Conversational User Interfaces, CUI ",

publisher = "Association for Computing Machinery",

editor = "Minha Lee and Cosmin Munteanu and Martin Porcheron and Johanne Trippas and V{\"o}lkel, \{Sarah Theres\}",

booktitle = "CUI '23",

address = "United States",

note = "5th International Conference on Conversational User Interfaces (CUI 2023) ; Conference date: 19-07-2023 Through 21-07-2023",

url = "https://cui.acm.org/2023/",

}

LI, Z, LIANG, M, Le, HT, LC, RAY & Luo, Y 2023, Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use. in M Lee, C Munteanu, M Porcheron, J Trippas & ST Völkel (eds), CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces., 37, Proceedings of the International Conference on Conversational User Interfaces, CUI , Association for Computing Machinery, 5th International Conference on Conversational User Interfaces (CUI 2023), Eindhoven, Netherlands, 19/07/23. https://doi.org/10.1145/3571884.3604305

Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use. / LI, Zhuoyang (Co-first Author); LIANG, Minhui (Co-first Author); Le, Hai Trung et al.
CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces. ed. / Minha Lee; Cosmin Munteanu; Martin Porcheron; Johanne Trippas; Sarah Theres Völkel. Association for Computing Machinery, 2023. 37 (Proceedings of the International Conference on Conversational User Interfaces, CUI ).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use

AU - LI, Zhuoyang

AU - LIANG, Minhui

AU - Le, Hai Trung

AU - LC, RAY

AU - Luo, Yuhan

PY - 2023

Y1 - 2023

N2 - Conversational agents (CAs) have become ubiquitous in our daily lives. Recognizing the potential of CAs being persuasive agents, we are interested in leveraging CAs to reduce compulsive smartphone use, a widespread behavior among young adults that can lead to negative consequences. This work presents the design and development of StayFocused, a mobile app incorporating a chatbot to assist people in setting focus goals and reflecting on their phone-checking behaviors in situ. Particularly, we highlight the iterative process of curating prompts for GPT-3, and the lessons learned from our trials and errors. With StayFocused, we propose a three-week between-subjects study with college students. We envision the design of StayFocused and the proposed study will deepen our understanding of how CAs support immediate actions as well as sustained behavior change, and inform the design of persuasive technologies for reducing unintended behaviors such as compulsive smartphone use. © 2023 Copyright held by the owner/author(s).

AB - Conversational agents (CAs) have become ubiquitous in our daily lives. Recognizing the potential of CAs being persuasive agents, we are interested in leveraging CAs to reduce compulsive smartphone use, a widespread behavior among young adults that can lead to negative consequences. This work presents the design and development of StayFocused, a mobile app incorporating a chatbot to assist people in setting focus goals and reflecting on their phone-checking behaviors in situ. Particularly, we highlight the iterative process of curating prompts for GPT-3, and the lessons learned from our trials and errors. With StayFocused, we propose a three-week between-subjects study with college students. We envision the design of StayFocused and the proposed study will deepen our understanding of how CAs support immediate actions as well as sustained behavior change, and inform the design of persuasive technologies for reducing unintended behaviors such as compulsive smartphone use. © 2023 Copyright held by the owner/author(s).

KW - Conversational UI

KW - persuasive technology (PT)

KW - reflection

KW - smartphone non-use

UR - https://www.scopus.com/pages/publications/85167816457

UR - https://www.scopus.com/record/pubmetrics.uri?eid=2-s2.0-85167816457&origin=recordpage

U2 - 10.1145/3571884.3604305

DO - 10.1145/3571884.3604305

M3 - RGC 32 - Refereed conference paper (with host publication)

SN - 979-8-4007-0014-9

T3 - Proceedings of the International Conference on Conversational User Interfaces, CUI

BT - CUI '23

A2 - Lee, Minha

A2 - Munteanu, Cosmin

A2 - Porcheron, Martin

A2 - Trippas, Johanne

A2 - Völkel, Sarah Theres

PB - Association for Computing Machinery

T2 - 5th International Conference on Conversational User Interfaces (CUI 2023)

Y2 - 19 July 2023 through 21 July 2023

ER -

LI Z, LIANG M, Le HT, LC RAY , Luo Y. Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use. In Lee M, Munteanu C, Porcheron M, Trippas J, Völkel ST, editors, CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces. Association for Computing Machinery. 2023. 37. (Proceedings of the International Conference on Conversational User Interfaces, CUI ). Epub 2023 Jul 19. doi: 10.1145/3571884.3604305

Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use

Abstract

Publication series

Conference

Research Keywords

Access Output

Other Access Options

Permanent Link

Other Files and Links

Fingerprint

Cite this