Explaining the adoption of e-government features : A case study of Iowa county treasurers' offices

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)164-180
Journal / PublicationAmerican Review of Public Administration
Issue number2
Publication statusPublished - Jun 2004
Externally publishedYes


Recently, many studies have emerged to document how the public sector uses the Internet to provide information and services, but very few have analyzed the factors that influence the adoption decision of e-govemment features. This study proposes a model of innovation adoption that integrates internal organizational factors and external peer influence and empirically tests how these factors influence Iowa county treasurers' decisions to launch a departmental Web site and adopt other e-govemment features. Our results show that the factors influencing these two decisions are different but that both decisions are driven by the concerns about staff resistance. The authors conclude by discussing the implications of these findings for policy makers and directions for future research on e-govemment development.

Research Area(s)

  • e-government, Innovation adoption

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