Exit, Voice, Loyalty and Neglect : Private Housing Residents’ Responses to Poor Housing Management in Hong Kong

Research output: Conference PapersRGC 33 - Other conference paper

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Detail(s)

Original languageEnglish
Publication statusPresented - Aug 2018

Conference

Title2nd International Conference on Multidisciplinary Contemporary Research (ICMCR – 2018)
PlaceSingapore
Period11 - 12 August 2018

Abstract

Owing to various reasons, private housing market in Hong Kong has been predominated by high-rise multi-owned housing (MOH). Management of the MOH in high-rise cities is often complicated for highly fragmented ownership rights so it is very common that homeowners form their own homeowner associations and third-party property management agents (PMAs) are engaged in the management process. Although homeowner associations and PMAs may ease residents’ burden in housing management, not all these agents perform well in reality. Yet, residents’ responses to poor housing management have not been examined in the literature. The current study applied the “exit, voice, loyalty and neglect” (EVLN) framework to investigate how the perceived impact of poor housing management, self efficacy belief and sense of community influence residents’ responses to poor housing management. A structured questionnaire survey was conducted on private housing residents in Hong Kong, with 647 complete questionnaires returned. The findings show that how the residents perceived the impact of poor housing management on property prices and life quality would affect their likelihood to take the options of voice and exit. Besides, if the residents thought that they could not make a change in the housing management performance, they would opt for loyalty/neglect. The research findings have significant practical implications for PMAs.

Research Area(s)

  • Housing management, multi-owned housing, management performance, Hong Kong

Bibliographic Note

Information for this record is supplemented by the author(s) concerned.

Citation Format(s)

Exit, Voice, Loyalty and Neglect: Private Housing Residents’ Responses to Poor Housing Management in Hong Kong. / Yau, Yung; Liu, Yongshen.
2018. 2nd International Conference on Multidisciplinary Contemporary Research (ICMCR – 2018), Singapore.

Research output: Conference PapersRGC 33 - Other conference paper