Examining e-loyalty towards online shopping platforms : The role of coupon proneness and value consciousness

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

60 Scopus Citations
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Detail(s)

Original languageEnglish
Pages (from-to)709-726
Journal / PublicationInternet Research
Volume27
Issue number3
Publication statusPublished - Mar 2017

Abstract

Purpose: Existing research has long considered e-loyalty as a key to the success of online shopping. The purpose of this paper is to advance the theoretical understanding of e-loyalty by exploring the roles of coupon proneness and value consciousness in the context of online shopping platforms. Design/methodology/approach: The authors empirically tested the research model using a sample of 537 users of an online shopping platform in a longitudinal setting. Findings: The results provided support to all the hypotheses in the research model; particularly, the authors found that coupon proneness and value consciousness play important roles in explaining e-loyalty. They both exhibited significant moderating effects on the relationship between loyalty intentions and repurchase behaviors. The impact of trust on loyalty intentions was also examined. Research limitations/implications: The authors believe that this study will shed light for practitioners and enable researchers to deepen their understanding of e-loyalty in online shopping platforms. Originality/value: The research better explains the gap between two important price-tactics-related variables (including coupon proneness and value consciousness); and further examines their roles in determining customers’ repurchase behaviors in the context of online shopping, which is not well examined in previous studies.

Research Area(s)

  • Coupon proneness, Electronic commerce, Loyalty, Online shopping platforms, Value consciousness