Equilibrium strategies for placing duplicate orders in a single server queue

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)343-348
Journal / PublicationOperations Research Letters
Issue number3
Online published17 Apr 2015
Publication statusPublished - May 2015
Externally publishedYes


We consider strategic behavior for customers to place duplicate orders in a single-server, random order service system with the intention of speeding up their service. We observe that follow-the-crowd (FTC) behavior may lead to two pure equilibria and one mixed equilibrium in the order size.

Research Area(s)

  • Duplicate order, Equilibrium analysis, Queueing, Strategic behavior