Equilibrium queueing strategies of two types of customers in a two-server queue

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)99-102
Journal / PublicationOperations Research Letters
Issue number1
Online published2 Dec 2017
Publication statusPublished - Jan 2018
Externally publishedYes


We consider a single queue with two identical servers and two types of customers. The high-type customer is more delay-sensitive but brings less workload to the system than the low-type customer. We obtain the equilibrium queueing strategy for each type of customers. © 2017 Elsevier B.V.

Research Area(s)

  • Equilibrium analysis, Strategic queueing behavior, Two types of customers, Two-server queue