Equilibrium and optimal strategies to join a queue with partial information on service times

Pengfei Guo; Wei Sun; Yulan Wang

doi:10.1016/j.ejor.2011.04.011

Author(s)

Pengfei Guo
Wei Sun
Yulan Wang

Detail(s)

Original language	English
Pages (from-to)	284-297
Journal / Publication	European Journal of Operational Research
Volume	214
Issue number	2
Online published	22 Apr 2011
Publication status	Published - 16 Oct 2011
Externally published	Yes

Link(s)

DOI	DOI https://doi.org/10.1016/j.ejor.2011.04.011 Final Published version
	Check@CityULib
Link to Scopus	https://www.scopus.com/record/display.uri?eid=2-s2.0-79959756232&origin=recordpage
Permanent Link	https://scholars.cityu.edu.hk/en/publications/publication(8befa215-b89f-41f2-a0d8-2cd0e0c64b43).html

Abstract

In this paper, we study customer equilibrium as well as socially optimal strategies to join a queue with only partial information on the service time distribution such as moments and the range. Based on such partial information, customers adopt the entropy-maximization principle to obtain the expectation of their waiting cost and decide to join or balk. We find that more information encourages customers to join the queue. And it is beneficial for decision makers to convey partial information to customers in welfare maximization but reveal full information in profit maximization. © 2011 Elsevier B.V. All rights reserved.

Research Area(s)

Entropy maximization, Equilibrium, Joining/balking behavior, Partial information, Queueing

Citation Format(s)

[ RIS ] [ BibTeX ]

Equilibrium and optimal strategies to join a queue with partial information on service times. / Guo, Pengfei; Sun, Wei; Wang, Yulan.
In: European Journal of Operational Research, Vol. 214, No. 2, 16.10.2011, p. 284-297.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review

Guo, P, Sun, W & Wang, Y 2011, 'Equilibrium and optimal strategies to join a queue with partial information on service times', European Journal of Operational Research, vol. 214, no. 2, pp. 284-297. https://doi.org/10.1016/j.ejor.2011.04.011

Guo, P., Sun, W., & Wang, Y. (2011). Equilibrium and optimal strategies to join a queue with partial information on service times. European Journal of Operational Research, 214(2), 284-297. Advance online publication. https://doi.org/10.1016/j.ejor.2011.04.011

Guo P, Sun W, Wang Y. Equilibrium and optimal strategies to join a queue with partial information on service times. European Journal of Operational Research. 2011 Oct 16;214(2):284-297. Epub 2011 Apr 22. doi: 10.1016/j.ejor.2011.04.011

Guo, Pengfei ; Sun, Wei ; Wang, Yulan. / Equilibrium and optimal strategies to join a queue with partial information on service times. In: European Journal of Operational Research. 2011 ; Vol. 214, No. 2. pp. 284-297.