Employee-related critical success factors for utilization of digitally-enabled supply chain management

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)280-288
Journal / PublicationProceedings of the International Conference on Electronic Business (ICEB)
Publication statusPublished - 2010


Title10th International Conference on Electronic Business - Service-Oriented E-Business (ICEB 2010)
Period1 - 4 December 2010


IT embeddedness has created considerable opportunities for organizations to effectively manage and streamline their supply chain. User involvement acts as an important role in the current e-service era for supply chain management. In this article, we aim to explain the impact of leadership style and knowledge-centred processes on utilization of Digitally-Enabled SCM applications and generated value for employees. We will then discuss potential contributions and implications, and also indicate future research directions. This study is conducted from the employees' perspective, and it will deepen a foundation for Digitally-Enabled SCM practices and learning, knowledge sharing in knowledge-centred processes as well as leadership style.