Emotion-regulatory chatbots for enhancing consumer servicing : An interpersonal emotion management approach

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

Fingerprint

???publication_fingerprints_help???

Psychology

Emotion Psychology

Intention Psychology

Evaluation Psychology

Keyphrases

Management Approach Keyphrases

Chatbot Keyphrases

Interpersonal Emoti... Keyphrases

Service Recovery Keyphrases

Emotion Regulation ... Keyphrases

Behavioral Intentio... Keyphrases

Service Staff Keyphrases

Management Theory Keyphrases

Perceived Emotion Keyphrases

Regulation Strategy Keyphrases

Positive Word of Mo... Keyphrases

Post-recovery Keyphrases

Automatic Service Keyphrases

Consumer Emotions Keyphrases

INIS

management INIS

performance INIS

applications INIS

psychological behav... INIS

Research OutputsResearch Output authored by Emotion-regulatory chatbots for enhancing consumer servicing is tagged with the concept

Find experts having the same concept