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Do we order product review information display? How?

  • Liqiang Huang
  • , Chuan-Hoo Tan
  • , Weiling Ke
  • , Kwok-Kee Wei

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

Abstract

This article examines whether (if so, how) ordered (versus random) product review display would be more helpful and easier to comprehend. The results from a set of experiments show that product reviews ordered by their types (i.e., presenting an attribute/experience-based review before another type) are perceived to be more helpful and easier to comprehend. We further observed that displays of attribute-based product reviews followed by experience-based product reviews are perceived to be more helpful for a search product. Likewise, displays of experience-based product reviews followed by attribute-based product reviews are more helpful for an experience product.
Original languageEnglish
Pages (from-to)883-894
JournalInformation & Management
Volume51
Issue number7
Online published14 May 2014
DOIs
Publication statusPublished - Nov 2014

Research Keywords

  • Information display order
  • Information processing
  • Product review
  • Product type
  • Schema theory

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