Abstract
This article examines whether (if so, how) ordered (versus random) product review display would be more helpful and easier to comprehend. The results from a set of experiments show that product reviews ordered by their types (i.e., presenting an attribute/experience-based review before another type) are perceived to be more helpful and easier to comprehend. We further observed that displays of attribute-based product reviews followed by experience-based product reviews are perceived to be more helpful for a search product. Likewise, displays of experience-based product reviews followed by attribute-based product reviews are more helpful for an experience product.
| Original language | English |
|---|---|
| Pages (from-to) | 883-894 |
| Journal | Information & Management |
| Volume | 51 |
| Issue number | 7 |
| Online published | 14 May 2014 |
| DOIs | |
| Publication status | Published - Nov 2014 |
Research Keywords
- Information display order
- Information processing
- Product review
- Product type
- Schema theory
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