Digital work in a digitally challenged organization

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

16 Scopus Citations
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Original languageEnglish
Pages (from-to)129-137
Journal / PublicationInformation and Management
Issue number1
Publication statusPublished - 1 Jan 2017
Externally publishedYes


Digitally literate employees are accustomed to having free access to digital media technologies. However, some organizations enact information technology (IT) governance structures that explicitly proscribe access to these technologies, resulting in considerable tension between employees and the organization. We explore these tensions in an exploratory investigation into the Chinese operations of a global hotel chain. We examine how employees creatively act as bricoleurs as they violate IT policies to ensure access to the digital media of their choice. We discuss the broader implications of our findings for practicing managers, as well as future research opportunities, before concluding the paper.

Research Area(s)

  • Digital work, Digitally literate employees, IT governance structures and policies, Organizational culture